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1.0

Do NOT use them. It’s a scam.

Both times I ordered, they shipped me something that doesn’t look like the picture. I asked for a refund for my second item. They said I’d get a full refund plus shipping if I returned the item. I went to post office two days later, mailed it and got tracking number.

Submitted information. USPS tracking says it was delivered two weeks ago and these people said they never received it so no refund. I have picture of package and delivery confirmation. Don’t trust the reviews on their site because you can’t review items if you complain.

It’s impossible.

As proof, look at the picture.

I was supposed to get the wig in the middle and they sent me a poor quality wig. I took pictures of the poor quality wig and my pictures are surrounding the wig in the middle.

Reason of review: Order processing issue.

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Claressa B

Let me give an update on this. I only received a response from DHGate once I did an online review on this website.

I’d been trying to contact them for several weeks prior to writing the review. You aren’t allowed to review the sellers who are giving you bogus crap so don’t believe the reviews on there. They probably have boys writing them. Let me continue.

So like I said, after leaving a review on here, you can see they finally responded to me. The problem is the seller was supposed to refund both the cost of the item and my shipping fee to return the item to CHINA which isn’t cheap. I received a refund only on the item (after writing this review), but they still have not refunded my shipping fee. I’ve contacted the seller at least 5 times since I received the refund on my item to ask when I will receive my shipping fee, but seller will not respond.

I’ve emailed DHGATE 2-3 times each week with my order number included to ask about the shipping fee and they won’t respond to my emails. Granted, this is the same email I emailed about my refund (after this review) and they responded to that email. I always include proof of the shipping fees in my emails. That proof includes the receipt from The postal service and pictures of the postage on the actual envelope.

This is just further proof this place is a scam. Fake reviews, lies about refunds, and they sell GARBAGE that isn’t the same thing as what they’ve advertised.

Nadya Qgj

Hi EnragedEpagneulPontAudemer, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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