Not resolved

There is a seller on DHGate called honeywedding.DO NOT purchase from this seller.

I ordered a wedding dress from this seller. I got it, I loved it. I ordered it early as a precaution. Thank God I did.

I went to pull the dress out of the closet and it had yellow stains all over it. On the appliques, on the back. The dress was defective. Most likely a cheap fabric was used that discolored.

I took great care of this dress. It was stored in a garment protective bag. It was in a clean and dry closet that is not subject to temperature fluctuations. The dress is ruined.

My wedding is in June and I had to buy a new dress. I contacted the seller and they told me that the stains were probably my fault and that I probably didn't take care of it. I then contacted DHGate. This site is completely geared toward SELLER PROTECTION not BUYER PROTECTION like that would try to have you believe.

They told me that they couldn't do anything. That my order was closed and that the money had been released to the seller. All that I could do was come to an agreement with the seller, (which obviously isn't going to happen). I sent them the screenshot of what the seller said to me.

They said that because we hadn't reached an agreement, they couldn't open a case. What is the point of opening a case if you have an agreement with the seller?! You need a case when you can't reach an agreement. I told them that if I couldn't get my money back, could I at least alter my review.

They told me no. They said that only the seller could allow me to alter my review. How is ANY of this protecting the buyer? So, now I'm out the money for 2 wedding dresses.

The one that they sent me that is cheap and defective and the new one that I had to purchase from a real and reputable business to replace it. DO NOT order form here. No one will help you. You will lose your money, you will receive a crappy product, and you will be told that there is nothing you can do.

This is a complete and total scam.Period.

Review about: Wedding Dress Galia Lahav Pattern.

I didn't like: Everything.

Review #839518 is a subjective opinion of a user.

1.0
Warranty
Exchange, Refund and Cancellation Policy
Website
Billing Practices
Discounts and Special Offers
Customer service
Delivery Service
Turnaround Time
Price Affordability
Product or Service Quality
Advertised vs Delivered
Additional Fees
Diversity of Products or Services
Privacy and Data Security
PRODUCT OR SERVICE Honeywedding Wedding Dress
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Dhgate?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Dhgate2014
#1154017

Hi lauraburns2016!

We fully understand the concern you are raising to us.We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Thank you so much for your cooperation and have a wonderful day!

Regards, Cess Dhgate Customer Service

Dhgate2014
#1152883

Hi there!

We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Riane

DHgate

You May Also Like

Dhgate - Glasses type aviator for store 20144642 and the seller Conn Dhgate "I did an order (order number 252938348) of 30 glasses type aviator of Ray-ban for men and women to the store 20144642 and the seller name is Conn, I received..." Read more Dhgate - Failed purchase Dhgate "I bought a fake product and i was refunded only by 7.99 Dollars of a purchase of 50. However the seller says there that her product is a copy, which..." Read more Dhgate - Marked as shipped but still not shipped Dhgate "Sick of all sellers marking orders as shipped way before the actual shipping date. Few examples (ordernumbers for dhgate) Order 337954821 marked as shipped 2017-04-25 but actual shipping was on..." Read more Shopping in dhgate Dhgate "I recently discovered the website dhgate.com After seeing several makeup palettes that interested me decided to buy. i am very happy with the purchase The shadows have a lot of..." Read more Rhinoshield cases are defective junk Rhinoshield "Not only are the cases defective junk when they don't arrive broken they don't work effectively and are made like complete junk. The bumper cases are loose and flimsy and..." Read more Kixeye - Please Forgive me Unbannd My Account Kixeye "Dear Kixeye, I am writing with request to appeal my banned Account in War Commander ( User ID 33155521 ). I would like to inform you that I find your..." Read more Rosewholesale - Did not receive package Rosewholesale "Placed my first order with rosewholesale on Feb 12th, 2017 and to date, May 23, 2017 I have not received my package. I have contacted them, opened several tickets but..." Read more Living spaces is a fraud company Living Spaces "We purchased our furniture on 8/6/16 and purchased VIP Care for 147.00 told us seam separation would be covered - we call for our first claim in March 2017 because..." Read more