Not resolved

There is a seller on DHGate called honeywedding.DO NOT purchase from this seller.

I ordered a wedding dress from this seller. I got it, I loved it. I ordered it early as a precaution. Thank God I did.

I went to pull the dress out of the closet and it had yellow stains all over it. On the appliques, on the back. The dress was defective. Most likely a cheap fabric was used that discolored.

I took great care of this dress. It was stored in a garment protective bag. It was in a clean and dry closet that is not subject to temperature fluctuations. The dress is ruined.

My wedding is in June and I had to buy a new dress. I contacted the seller and they told me that the stains were probably my fault and that I probably didn't take care of it. I then contacted DHGate. This site is completely geared toward SELLER PROTECTION not BUYER PROTECTION like that would try to have you believe.

They told me that they couldn't do anything. That my order was closed and that the money had been released to the seller. All that I could do was come to an agreement with the seller, (which obviously isn't going to happen). I sent them the screenshot of what the seller said to me.

They said that because we hadn't reached an agreement, they couldn't open a case. What is the point of opening a case if you have an agreement with the seller?! You need a case when you can't reach an agreement. I told them that if I couldn't get my money back, could I at least alter my review.

They told me no. They said that only the seller could allow me to alter my review. How is ANY of this protecting the buyer? So, now I'm out the money for 2 wedding dresses.

The one that they sent me that is cheap and defective and the new one that I had to purchase from a real and reputable business to replace it. DO NOT order form here. No one will help you. You will lose your money, you will receive a crappy product, and you will be told that there is nothing you can do.

This is a complete and total scam.Period.

Review about: Wedding Dress Galia Lahav Pattern.

Review #839518 is a subjective opinion of a user.

1.0
Privacy and Data Security
Advertised vs Delivered
Customer service
Delivery Service
Turnaround Time
Warranty
Website
Product or Service Quality
Discounts and Special Offers
Price Affordability
Additional Fees
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE
Honeywedding Wedding Dress
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Dhgate2014
#1154017
Hi lauraburns2016!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards, Cess Dhgate Customer Service
Dhgate2014
#1152883
Hi there!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate

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