There is a seller on DHGate called honeywedding.DO NOT purchase from this seller.
I ordered a wedding dress from this seller. I got it, I loved it. I ordered it early as a precaution. Thank God I did.
I went to pull the dress out of the closet and it had yellow stains all over it. On the appliques, on the back. The dress was defective. Most likely a cheap fabric was used that discolored.
I took great care of this dress. It was stored in a garment protective bag. It was in a clean and dry closet that is not subject to temperature fluctuations. The dress is ruined.
My wedding is in June and I had to buy a new dress. I contacted the seller and they told me that the stains were probably my fault and that I probably didn't take care of it. I then contacted DHGate. This site is completely geared toward SELLER PROTECTION not BUYER PROTECTION like that would try to have you believe.
They told me that they couldn't do anything. That my order was closed and that the money had been released to the seller. All that I could do was come to an agreement with the seller, (which obviously isn't going to happen). I sent them the screenshot of what the seller said to me.
They said that because we hadn't reached an agreement, they couldn't open a case. What is the point of opening a case if you have an agreement with the seller?! You need a case when you can't reach an agreement. I told them that if I couldn't get my money back, could I at least alter my review.
They told me no. They said that only the seller could allow me to alter my review. How is ANY of this protecting the buyer? So, now I'm out the money for 2 wedding dresses.
The one that they sent me that is cheap and defective and the new one that I had to purchase from a real and reputable business to replace it. DO NOT order form here. No one will help you. You will lose your money, you will receive a crappy product, and you will be told that there is nothing you can do.
This is a complete and total scam.Period.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Advertised vs Delivered|
|Discounts and Special Offers|
|Product or Service Quality|
|Privacy and Data Security|