Not resolved
3.1
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Warranty
Website
2 comments

Do not buy anything from DHGATE!Caveat Emptor, as they say.

They sell counterfeit products straight from China, then if you want your money back, they want you to pay to send it back (which they won't cover) and I've read and believe that they refuse to accept the return if you do send it back. When that happens, you're out the money and the fraudulent goods. If you look at reviews on "SiteJabber", all the 4 stars are phony and from someone who only ever made one review.

Go figure.Either bots or they have someone creating fake accounts and giving one very positive reviews.

This person wrote the review because of not as described of name brand clothing from Dhgate. Reviewer claimed that he or she lost $300 and wants Dhgate to issue a full refund.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Dhgate for you to read. This information may help you with your purchase decision.

Had an Experience with Dhgate?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Dhgate2014
#1259735

"""Hi!

Please provide us with your login email so we can check this on our end. Or if you have the correct order number, please have that provided also. We are not able to check anything and provide the resolution on your complaint if we do not have the correct information.

Also, you can email safetycenter@dhgate.com for your reset link to be sent manually.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards, Riane Customer Service"" "

Dhgate2014
#1259426

Hi there!

We are sorry for the experience you had with your order.For your complaint, most of the items on our site are replicas.

We recommend that you communicate with the seller for the authenticity of the item if it is stated that the item sold is original. That way, the seller can send you a certificate of authenticity.

Since they are the direct supplier and shipper of the item, they can send you the information you need.

For the return, you can actually propose in the dispute that the seller bears the cost.That way, you will be refunded of the cost you will pay for.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha Customer Service Center DHgate.com

You May Also Like