Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
1 comment

I opened dispute analyst: considered the issue as a customs tariff. But the package are prohibited entry into the country by customs.

The packet was seized by the customs the package was delivered to DHL cargo(you can verify this by searching for dhl courier service.) analyst wanted to from customs, the document. i have send. I have told analyst this many times i wrote 5 emails. Did not reply she Found me unfair I applied to customer service i did complained to analyst They said they would respond within 48 hours I've been waiting 5 days.

again no answer I'm waiting 90 days for a dispute. I have complaints about all of them separately I made all the correspondence you wanted. I sent all the documents you requested. I can not get the product.

You did pay seller.Your customer service: "we will make a refund of money." He Stall me up to the present. Give me my money.

otherwise: I will disclose it to all social media and forums I know about you. the people around me: I will hamper you from shopping anything dhgate.

Product or Service Mentioned: Dhl Delivery Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $157.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Apr 21, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Hi crazy1983,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this.

Please note that Customs is beyond DHgate's policies, it is the customer's responsibility to pay for any customs charges in the destination country.

Please do not hesitate to contact us through the following link if you have any questions: or send an email to .


Sil Customer Service Center

You May Also Like