New Reviewer
2 comments

Never received the order, look at photo for details. Thanks.

User's recommendation: be careful.

Monetary Loss: $41.

Preferred solution: Deliver product or service ordered.

DHgate Pros: Shippings.

DHgate Cons: Hard to get ahold of anyone, No phone number to call costumer service.

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#1915314

Hi Dave, We opened a dispute for your order since the tracking information is not updated. The seller is already notified regarding your complaint.

If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” or “Pending Seller’s Agreement” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

#1914530

Hi Dave, We understand your concern, we are here to assist. You have the option to open dispute to formally request refund or a reshipment item to be sent instead.

Here's how you can open a dispute for your order: 1. Log in to your DHgate account 2. Click “My Dhgate” link found at the upper right side of the home page 3. Click “My Orders” 4.

Find the order under “Awaiting Confirm” tab 5.

Once you find the order, click “Open a Dispute” link 6. Please fill out the information needed before you click continue then “Submit” If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com Regards, Blu Customer Service Center DHgate.com

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