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Subject: 31842620please wait for your package

From: Resolution Center To: Me [raykazmerski@aol.com] Type: About dispute in DHgate Submit Time: 2015-12-29 11:03:12

Dear Ray,This is Crystal from Dhgate Resolution Center, thank you for bringing this to our attention.I can certainly understand how concerning it would be to have you not receive the parcel / article. For your order 31842620, we tracked the parcel whose tracking number is 2372556325. We tracked it and found just one shipping information, please wait for your package, we will contact the seller to check.When you received the pakcage, we will refund you 30 usd as the compensation for shipping delay.Thanks for your patience during this time.CrystalDHgate Resolution CenterDHgate.com

From: Me 2015-12-29 23:19:18

Crystal this is what you see on the trackening systeWaybill: 2372556325

Tracking information received. Shipment not yet picked up by DHL

do U understand that the order has NOT been sent ?? this has been going on since 12/19 Wake Up this seller is a lier. I have no time for these READ your own rules . I want my money back

Reply: It don't take to much to fiqure this out I want my money back your holding it for WHAT ? this seller has lied to me you and anybody hes talked to the order has not been shipped why are u waiting you give the seller the right to do this Crystal is it because Im an American ? and he s one of you? Im going to put your note on the inter net so ever one can see how you treat Americans Max.characters:385

Reason of review: Poor customer service.

Monetary Loss: $765.

Preferred solution: Full refund.

Dhgate Cons: Fake tracking number, Customer service no help, Corrupt company, Seller makes fake tracking, Lied to.

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Dhgate2014
#1085893

Hi corralpete!

We do understand how concerning this is, rest assured that we will be here to help you. We checked on your order and you have just requested for DHgate Mediation for your order.

At the moment, your case is still being arbitrated.

And the seller already updated the tracking number which is already on its way to BALTIMORE AIRPORT, MD - BALTIMORE - USA. You can track your order here: http://www.dhl.com/en/express/tracking.html?AWB=2372556325&brand=DHL

You can contact sunying@dhgate.com for more details on your dispute.

Riane

DHgate