Product: Dhgate Website Clear all filters (158 of 158 reviews match)
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2.6
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Dhgate - Really bad
Dhgate - Really bad
Dhgate - Really bad
Hi I’m Sílvia totter Im place in order 3months ago I never receive every week request help from customer service to contact the seller I need my refund money
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1 comment
Dhgate2014
#1757025

Hi Sylvia, We checked your orders and these were already closed. There were no disputes opened within 30 days after this was completed.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don’t agree to refund, we cannot operate for you too. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page.

2) Click "My Orders” at the left side of the page. 3) Find the order number.

4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1670935 Review #1670935 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
2.5
Details
I have bought alot of sneakers and watches and colonge. I have received most of the products............ BUUUUUUT like when you order something and goes to the wrong address and then you cannot navigate through the app and no one responds
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1 comment
Dhgate2014
#1603869

Hi BustlingTiffany305, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1408685 Review #1408685 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Order processing issue
1.0
Details
I spent a great deal of time shopping on my iPad to see my cart was empty next time I went online to pay same on my phone no place to email and I have popups of things I picked to taunt me
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1 comment
Dhgate2014
#1565214

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1359816 Review #1359816 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Order processing issue
ordered glass that was shipped from china and not a single piece was broken or damaged. ive ordered led strips and other things. This website for certain things is the best deal on the internet and for others the shipping makes it less feasible. Some of the postings...
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1 comment
Dhgate2014
#1464396

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.Regards,RianeCustomer Service CenterDHgate.com

Review
#1233872 Review #1233872 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good quality

Dhgate - Reviewers

Was going to purchase something from DHgate but while I was perusing the reviews of the item i was interested in I noticed 4 of the 5 glowing reviews were from the same person? Each five star review was one or two words by the same person. Not much effort went into it at all. Do these companies think all consumers are stupid? 100 words are too many. {{redacted}}
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Review
#1180054 Review #1180054 is a subjective opinion of poster.
Product
Dhgate Website
3.3
Details
As long as you research whatever you are potentially buying, and know how to check various sellers on the site, you should have a smooth experience. On one occasion I had an issue with a seller, DHGate stepped in to help resolve the issue. Shipping is usually pretty...
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1 comment
Dhgate2014
#1420423

Hello,

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Riane

Customer Service Center DHgate.com

Review
#1171298 Review #1171298 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good quality
5.0
Details
I've purchased other items off of the site with success though and will continue to shop at dhgate. love the coupons by the way..rather enticing to bring my attention back to dhgate to go buy those things I need but don't ever want to look for or spend the money on....
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1 comment
Dhgate2014
#1417253

Hi craryj,

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Riane

Customer Service Center DHgate.com

Review
#1166171 Review #1166171 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service

Dhgate payment problems

Dhgate payment problems
How to fix . It won’t let me pay and its not my bank
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Review
#1134504 Review #1134504 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Problems with payment
2.0
Details
I've learned one thing from DHGATE.. That if you must buy something from online 1st see how easy it is to get a refund before you buy. Had I known how complicated it was to get a refund on a item that was never even opened, I would have never even bought a purchase...
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11 comments
Anonymous
#1776922

They are terrible especially the seller: LOVEWEDDINGMADE. Be careful he is not paying my refund and not answering mails since September in waiting and still nothing. They send bad quality and then they are not fair to send back the money

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Review
#1123732 Review #1123732 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Return, Exchange or Cancellation Policy

Contact Dhgate Customer Service

Mailing Address:
DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Reviews

  1. 451 reviews
  2. 211 reviews
  3. 161 reviews
  4. 352 reviews
  5. 656 reviews
Dhgate reviews
1.0
Details
DHGATE online chat eventually raised a dispute after we contacted them several times! DHGATE has been made aware seller is selling fraudulent products (DHGATE policy they should be fined) We should receive full refund. Seller says they will refund all our money. Your...
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1 comment
Dhgate2014
#1373835

Hi bunny869!

We checked your order and this has already been closed since April. You have opened the dispute more than 7 days. This is already beyond our after-sale policy.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don’t agree to refund, we cannot operate for you too

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Review
#1106329 Review #1106329 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • That i never will deal with dhgate again
Cons
  • Every interaction with dhgate
Reason of review
Extremely bad customer service, Bad quality, Warranty Issue, Not as described, Counterfeit product,
Loss
$800
Preferred solution
Full refund and proof you have fined seller as per your OWN policy
Tags
  • Dhgate Scam
  • Dhgate Policy
  • Dhgate Buyer Protection
  • Dhgate Customer Service