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Verified Reviewer

Do not order from them they take your money & never send product | Dhgate

1.0
Details
I placed my order over 2 months ago i gave it time because i knew it was coming from China. However after trying to track my order the store could not be found... I want my refund!!!!!! if i could give them 0 stars I would
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1 comment
Nadya
#1784633

Hi ReconditeEskimoDog617, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1720816 Review #1720816 is a subjective opinion of poster.
Product
Dhgate Website
Cons
  • Lack of english support
  • Being stolen from and lied too
Reason of review
Did not receive order
Loss
$15
Preferred solution
Full refund
Tags
  • Waste of money
  • Bad Coustomer Service
  • Lying About Service
  • No Live Customer Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Charged my card and several swore they did not. Very very poor communication. Finally sent defective product. They asked for pic and now its been several days with no responce.
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12 comments
Anonymous
#1786817

Dhgate, youre the lowest form of life on the planet. I flushed a better life form than you! I wouldnt *** on you if your heart was on fire!

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Review
#1717744 Review #1717744 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Sellers
Reason of review
Poor customer service
Loss
$14
Preferred solution
Full refund
2.6
Details
Really bad - Dhgate
Really bad - Dhgate
Really bad - Dhgate
Hi I’m Sílvia totter Im place in order 3months ago I never receive every week request help from customer service to contact the seller I need my refund money
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1 comment
Nadya
#1757025

Hi Sylvia, We checked your orders and these were already closed. There were no disputes opened within 30 days after this was completed.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don’t agree to refund, we cannot operate for you too. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page.

2) Click "My Orders” at the left side of the page. 3) Find the order number.

4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1670935 Review #1670935 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
2.5
Details
I have bought alot of sneakers and watches and colonge. I have received most of the products............ BUUUUUUT like when you order something and goes to the wrong address and then you cannot navigate through the app and no one responds
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1 comment
Nadya
#1603869

Hi BustlingTiffany305, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1408685 Review #1408685 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Order processing issue
1.0
Details
I spent a great deal of time shopping on my iPad to see my cart was empty next time I went online to pay same on my phone no place to email and I have popups of things I picked to taunt me
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1 comment
Nadya
#1565214

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1359816 Review #1359816 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Order processing issue
ordered glass that was shipped from china and not a single piece was broken or damaged. ive ordered led strips and other things. This website for certain things is the best deal on the internet and for others the shipping makes it less feasible. Some of the postings...
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1 comment
Nadya
#1464396

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.Regards,RianeCustomer Service CenterDHgate.com

Review
#1233872 Review #1233872 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good quality

Reviewers | Dhgate

Was going to purchase something from DHgate but while I was perusing the reviews of the item i was interested in I noticed 4 of the 5 glowing reviews were from the same person? Each five star review was one or two words by the same person. Not much effort went into it at all. Do these companies think all consumers are stupid? 100 words are too many. {{redacted}}
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Review
#1180054 Review #1180054 is a subjective opinion of poster.
Product
Dhgate Website
3.3
Details
As long as you research whatever you are potentially buying, and know how to check various sellers on the site, you should have a smooth experience. On one occasion I had an issue with a seller, DHGate stepped in to help resolve the issue. Shipping is usually pretty...
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1 comment
Nadya
#1420423

Hello,

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Riane

Customer Service Center DHgate.com

Review
#1171298 Review #1171298 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good quality
5.0
Details
I've purchased other items off of the site with success though and will continue to shop at dhgate. love the coupons by the way..rather enticing to bring my attention back to dhgate to go buy those things I need but don't ever want to look for or spend the money on....
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1 comment
Nadya
#1417253

Hi craryj,

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Riane

Customer Service Center DHgate.com

Review
#1166171 Review #1166171 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service

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