Not resolved

Order id 346748427

Received bag with GUCCI brand logos and very awful quality: bad threads and stitchings problems, smells toxic and glue, materials and print are not perfect quality as promised by the seller.

Item received differs from the product description: seller never mentioned GUCCI brand in the product description or on the product photos. And I also never asked seller to send me bag of GUCCI brand.

Item received infringes or violates an authorized GUCCI brand holder’s intellectual property rights - If there was a contest of the most horrible fakes, this bag would certainly take first place: other package, other tian print style, leatherette instead of leather, much smaller(!) than real bag, without logo on the straps, inside zipper other style. Since GUCCI bag looks different, cost much higher and GUCCI also confirmed that bag is fake, seller infringe on intellectual property rights (IPR) by using GUCCI brand logos a lot on his own product without any permission.

Seller valued this bag at $ 11 on the parcel. I also checked other marketplaces and was extremely shocked that the same fake bags are sold for $ 25. So the seller is simply deceived by promises of high quality for a high price.

I was so shocked and stunned by this frank deception that I opened the dispute. DHgate decided to return the goods for refund, although I never asked for it, because the return shipping is incredibly expensive even with ordinary post and there may be problems with customs due to counterfeit or even parcel loss. I asked to change the decision, and I was offered only less than a half the amount, so I had no choice but to accept the offer, because otherwise I would have remained without money and without a bag at all.

DHgate supports fakes and awful quality, this is fraud and scam, they don't respect own rules, refund guarantee, chinese laws and IPR. I will never ever again buy anything from this site and will not recommend anyone to ever buy on this site.

Product or Service Mentioned: Gucci Handbag.

Reason of review: Not as described/ advertised.

Monetary Loss: $115.

Preferred solution: Full refund.

Dhgate Pros: Fast cs response.

Dhgate Cons: Unusual seller.

  • Dhgate Dispute
  • Counterfeit
  • Gucci Fake
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

No one deserves a fake. Many people can seriously spoil their reputation by going to study / work / rest with an obvious fake of a famous brand.

There is a big difference between a quality bag with a similar style and a fake with all the logos.

These fake bags are always sold under the guise of original products, without mention of real brand - a clear deception of the buyer! Such a fake object then can neither be donated, nor worn by yourself, nor sold - a solid waste of money in the trash.


You people that post this *** are dumb....learn how to use it before you condem it...i love dhgate!!! I get perfect 1:1 replicas of everything...if you havent figured it out, this is dhgates main sell, replicas...there are 1000's of suppliers with 1000 versions of items, you have to ask the sellers for real pictures of there items, the real ads they must remove the logos, cause there copys!!


Well i got a perfect rolex copy, supreme clothing copys and i have made $$$ selling beat replica headphones, cause they are that good, you literally cannot tell, cartier gucci prada, nike any overpriced logoed item, you can get for 80% cheaper.. .learn how to use it and you will love it


Thank you!


Maybe it's because you've gotten everything idiot. Some of us HAVE NOT. We aren't here for our health.


Hi ManyFox,We checked your order and you have opened a dispute and requested for DHgate Mediation. There was a decision for your case to return the item for a full refund.

However, you do not agree with this so the $50USD partial refund was processed.Your refund was already completed on 2018-05-01 17:40. Usually, your refund will be completed by your bank within 10-15 working days.

Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: or send email to: customer-support@DHgate.comRegards,RianeCustomer Service