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I have bought a jersey bicycle on 13h Sep 2016, order track number243388578.

And still haven't received the goods until now..

I've complain so many times but the answer is not professional and not resolve the problem..

This is like cheating company who cheats customers money.

This person wrote the review because of order processing issue at Dhgate. Reviewer claimed that he or she wants Dhgate to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Dhgate2014
#1240339

Hi Davisjappy,

We are sorry to hear about your experience.We checked your order and the parcel is still in transit, here is the link for the tracking result: http://www.17track.net/en/track?nums=RK514607488CN .Shipping takes time since the courier you selected was an international postal courier which takes time to transport goods.

For your protection, you have an option to file a dispute. This way the seller will contact the courier and resolve the issue. You can file a dispute now since it had already exceeded the estimated delivery date set.

Here's how you can open a dispute for your order:

1) Click "My DHgate" on the upper right corner of the page.

2) Click “My Orders" on the left side of the page. 3) Click the link "Return&Refund" below the order number.

Once the dispute is filed, the seller is given 5 days to resolve the issue. In the event that your case reaches 5 days and there is no agreement reached yet, you can escalate the case to our Resolution Center for us to mediate and resolve it. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .Regards, Sil Customer Service Center DHgate.com

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