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My shoe havedn,t been shipped off yet 2pair of airmax i had paid ya,ll my order number is #244596326

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of dhgate shipping service. Dhgate needs to read this review and look into the issue (if any) according to poster's claims.

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Dhgate2014
#1240232

Hi sabrinalloyd735!

We checked order 244596326 and we can see that this has been canceled since the payment for this order did not go through. Please provide us with the correct order number so we can check the status of your order and we can provide you the correct resolution to this.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Riane

Customer Service Center DHgate.com

Dhgate2014
#1239570

Hi sabrinalloyd735,

We checked the order number you provided and it was cancelled since there was no payment received.To verify, have you made a payment for this order?

If so, please tell us what was the payment method used and when so that we can assist you further. The order needs to be paid first in order for the seller to ship the item.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve.If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Dhgate2014
#1239475

Hi there,

We looked into your order and this has been canceled because the payment did not go through successfully.

We noticed that this is your first purchase on the site.

Your bank may flag any unexpected activity on your account.

This includes first time orders and high value purchases, regardless of the amount of funds you have available or your credit limit.Your bank may require your verbal authorization to proceed with a transaction.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha Customer Service Center DHgate.com

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