Product: Dhgate Shipping Service Clear all filters (441 of 441 reviews match)
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Dhgate in Dallas, Texas - To see about my orders

I’m trying to find out about my order an don’t have a clue of who I have to talk to
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1 comment
Dhgate2014
#1777381

Hi StatuesqueCheetah265, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1707690 Review #1707690 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Poor customer service

Dhgate - My package still not here

What can I do bout my package not being on time
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1 comment
Dhgate2014
#1776911

Hi DrearyButterflyFish381, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1706777 Review #1706777 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • No customer support
Reason of review
Poor customer service
Preferred solution
Price reduction

Dhgate in Phoenix, Arizona - Order Not received

I ordered some glasses online from you guys it was suppose to shipped to my address no later then november 1st here it is november 12th and i still haven't recieved my order so i would like my money back i would appreciate if you guys would give me a refund.
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1 comment
Dhgate2014
#1776418

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1706265 Review #1706265 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Need refund

1.0
Details
This website is a scam, and i want my damn refund.
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1 comment
Dhgate2014
#1776417

Hi FakeAkita114, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1706066 Review #1706066 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • What dhgate offers its consumers
  • Customer service
Cons
  • Very bad quality products
  • Very poor contact information
  • Unresponsible sellers
Reason of review
Refund
Loss
$53
Preferred solution
Full refund

Dhgate - Look at there reviews first no which ones are honest.

1.0
Details
I have did a great deal of business with you all lately.I was planning on doing more. I completely changed my mind.I ordered a watch from a company.The gave me the wrong Tracking number and along besides that they want respond back to me.I have proof of my purchase.I have my order number and bank statements show where I paid international fees also. Its not allowing me to put my email address in. But I need to speak with someone. I'm not going to stop here until I'm reimbursed or get my product. I don't mean any harm I just can't afford to be ripped off by no one.
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1 comment
Dhgate2014
#1775907

Hi UpsetLionfish844, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1705662 Review #1705662 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Product selection and pricing
  • Lots of choices
  • Prices seems to good to be true
Cons
  • Being scammed by seller
  • Bad service
  • I can not get a response from the seller
Reason of review
Poor customer service
Loss
$15
Preferred solution
Deliver product or service ordered

Dhgate - Poor Service

1.0
Details
I purchase an item from Dhgate and never received it. According to the tracking, it was delivered to an incorrect address. The seller did have my correct address on the initial order.
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1 comment
Dhgate2014
#1775906

Hi RampantBullock, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1705294 Review #1705294 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
Loss
$92
Preferred solution
Full refund
Tags
  • Poor Service
I paid for items but they do not show on my dhgate orders as if I didn’t pay for it but on my card says I made the payment
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3 comments
Anonymous
#1776066

Im sorry guys I found my orders I used my other gmail and I didn’t notice I did I’m sorry I’m the person that made the “ placed order but doesn’t show I paid for it” I’m extremely sorry

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Review
#1704462 Review #1704462 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Dhgate - Stay well away from this company they are a scam ***

Hello bought a mobile phone phone and I've been waiting for the last 3 days for to be shipped but I think it is a fake store when I try to log in store details it says the store doesn't exist so I think it's not legit account I want my money back tha
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1 comment
Anonymous
#1775879

For the future you need to check out there store info . They show green arrow facing up and red facing down and yellow equal sign.

.

also your shipment takes a few days to actually leave China usually 3 weeks. Screen shot your order and talk to customer service (text).

Review
#1704383 Review #1704383 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund

Dhgate - Choose carefully of the sellers

i ordered an item and it got delivered to wrong address and when i try to contact the seller, says "Sorry, the page does not exist." i still sent him a message with no reply.. cant open a dispute since since theres 8 days left in delivery time then i can choose "item not received and start a dispute... order number 3153604395 any help or advice?
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1 comment
Dhgate2014
#1774150

Hi ashneelprd, We checked order 3153604395 was canceled since this is unpaid. Please send us the correct order number so we can check and assist you further with your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1702589 Review #1702589 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund

Contact Dhgate Customer Service

Mailing Address:
DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Reviews

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  5. 656 reviews
Dhgate reviews

Dhgate - Do not get deceived

1.0
Details
Dhgate - Do not get deceived
Bought a power drill set real good deal . But when u get a good deal it’s to good to be true. I waited 6 weeks . They said not more then 30 days for shipping. So what happened I live in Maine so they delivered my package to nj . So I told them to send another drill set . I told them 3 times. So what did they do they gave me a refund. Because they play that game they do not understand English. Never again do not listen to there customers. They are not a good co. They are like the scarecrow on the wizard of ozs they have draw for brains.
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2 comments
Dhgate2014
#1774146

Hi PuffySeaTurtle955, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Anonymous
#1774352
@Dhgate2014

Then give me what I ordered instead of refund.

View more comments (1)
Review
#1702322 Review #1702322 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Have good stuff for good price
Cons
  • Wasting my time
Reason of review
Problem with delivery
Loss
$26
Preferred solution
Send. What I ordered
Tags
  • bad site
  • Dhgate Payment