We bought a wedding dress from DHGATE. It arrived and was horrendous with one sleeve coming out of the hip!
Quality was extremely poor! Tried to get a refund... Have since found out seller steals images off legitimate sites and sells poor copies. DHGATE does nothing about this despite policy saying they will.
We have been waiting 6 months for a refund for a counterfeit poor quality product. We are now blocked from DHGATE online chat after spending 115 hours providing evidence and being told our refund is coming please give us a few days!! We have sent emails to over 15 different email addresses DHGATE provide only to get .... no response!
Have written 150+ reviews on DHGATE - hopefully stops one other person getting scammed by this dodgy company! If you are reading this and even thinking about DHGATE DON'T!!!!!
Product or Service Mentioned: Wedding Dress.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: Being constantly lied to by customer service.