DHGate rules are NOT followed by DHGate's Customer Support

The Order Number: 1579979376 has been closed in my favor and has been CANCELED, because of insufficient Tracking Number information, that seller provided.This is a VIP item, so this order conforms with the Buyer's Protection that DHgate provides, as shown in attached PrintScreen.

This mean that now I should be compensated with 30$, because of Invalid Tracking number, provided by seller. DHGate's Customer Support refused to pay this compensation. Also, 16(!) days without an answer from DHGate Customer Support.

How long a customer has to wait for an answer from Customer Support?Is this a professional treatment from DHgate to a customer?

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
Additional Fees
Turnaround Time
Privacy and Data Security
Advertised vs Delivered
Customer service
Discounts and Special Offers

  • What I liked
      No items
  • What I disliked
    • Run around by customer service
    • Compensation issues

Reason of review:
Poor customer service
Preferred solution:
Compensation of 30$, because of Invalid Tracking number, provided by seller, as DHgate's rules stated for a Dispute win.
Monetary loss:
Product or service
Cree R2 Led Zoomable Flashing Lantern Light
Review category
Appliances and Electronics
review #717115

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Apr 23 #1148781 Melbourne, Victoria

Fraud and theft by deception what appen you send the money by western union they after one week you check your dhacpunt to pay for order yo email them western union receipt tgeybsay we found the money but nothing is transferredbti dhacount two weeks is gone by the border has cancelled you contact western union for a refund western union can't track money because the orders cancelled and dhgate denied they ever received the money it becomes a legal matter wat you gona get a plane to China

0 0 Reply

Nov 04, 2015 #1058229

Hi sukhumi2005!
We do understand how concerning this is, rest assured that we will be here to help you. For your concern, we have made a follow up for you regarding the compensation.
Please keep posted on your Dhgate Inbox for updates.

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