DHGate rules are NOT followed by DHGate's Customer Support
The Order Number: 1579979376 has been closed in my favor and has been CANCELED, because of insufficient Tracking Number information, that seller provided.This is a VIP item, so this order conforms with the Buyer's Protection that DHgate provides, as shown in attached PrintScreen.
This mean that now I should be compensated with 30$, because of Invalid Tracking number, provided by seller. DHGate's Customer Support refused to pay this compensation. Also, 16(!) days without an answer from DHGate Customer Support.
How long a customer has to wait for an answer from Customer Support?Is this a professional treatment from DHgate to a customer?
This person wrote the review because of poor customer service at Dhgate and attached photo s. Reviewer claimed that he or she lost $30 and wants Dhgate to "compensation of 30$, because of invalid tracking number, provided by seller, as dhgate's rules stated for a dispute win".
The most disappointing in user's experience was run around by customer service and compensation issues. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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