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The Order Number: 1579979376 has been closed in my favor and has been CANCELED, because of insufficient Tracking Number information, that seller provided. This is a VIP item, so this order conforms with the Buyer's Protection that DHgate provides, as shown in attached PrintScreen.

This mean that now I should be compensated with 30$, because of Invalid Tracking number, provided by seller. DHGate's Customer Support refused to pay this compensation. Also, 16(!) days without an answer from DHGate Customer Support.

How long a customer has to wait for an answer from Customer Support? Is this a professional treatment from DHgate to a customer?

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Compensation of 30$, because of Invalid Tracking number, provided by seller, as DHgate's rules stated for a Dispute win..

Dhgate Cons: Run around by customer service, Compensation issues.

  • Dhgate Dispute
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Anonymous
#1148781

Fraud and theft by deception what appen you send the money by western union they after one week you check your dhacpunt to pay for order yo email them western union receipt tgeybsay we found the money but nothing is transferredbti dhacount two weeks is gone by the border has cancelled you contact western union for a refund western union can't track money because the orders cancelled and dhgate denied they ever received the money it becomes a legal matter wat you gona get a plane to China

Dhgate2014
#1058229

Hi sukhumi2005!

We do understand how concerning this is, rest assured that we will be here to help you. For your concern, we have made a follow up for you regarding the compensation.

Please keep posted on your Dhgate Inbox for updates.

Riane

DHgate

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