Not resolved

This is my first time deal with DHGate. I bought two faucets from a seller name "rtexport" from DHGate.

After more almost 2 months, I received two junk faucets. Faucet bodies with many deeply scratches, chrome pilling off, wrong size of compression connectors. I contacted seller many times for replacement parts under the warranty, but his answer is: "That's it because they are selling this faucet cheap, also no replacement parts can be provided.". I asked seller how can they claim to give 12 months warranty?

Seller never answer me. I contact DHGate Service, and eventually the seller agreed to send me all defective parts. I just received a very small parcel, but still missing two important replacement parts. After almost 4 months, I still have the two Junk Faucets on hand, cannot install.

But DHGate already informed me they release my money to seller even seller did not send me parts as agreed.

Buying from DHGate has no guarantee. DHGate only protect their sellers, not buyers.

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