Cincinnati, Ohio
1 comment
Not resolved

I ordered a prom dress for my daughter.Within a with of each other I received two of the exact same dress different prices.

Mind you only one order number and shipping and tracking information for one. They insist that I authorized two of the exact same dress, custom make. First denid mistake then asked me to pay for return. Filed dispute with my bank for the second time because company said I authorized.

Never spoke with anyone by phone, and email difficult to understand because in Chinese.

At this point it looks like I have $187 dress that I was charged for just like the$148 dress.Never again!!

Review about: Dhgate Online Order.

Review #926346 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with Dhgate?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Dhgate2014
#1219845
Hi!
Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane Customer Service Center DHgate.com

You May Also Like

"There is a seller on DHGate called honeywedding. DO NOT purchase from this seller. I ordered a wedding dress from this seller. I got it, I loved it. I ordered..." Read more
"Place my first order with dhgate.com. got an email my payment was approved. then next thing i know i check my bank account and they processed a duplicate payment. i..." Read more
"The items are not as attractive as the pictures they use to advertise the clothes. Basically the picture you see was taken from a magazine and then someone..." Read more
"One of the items I recently purchased arrived and I was very impressed with the quality of both products so much so that I await with anticipation my following two..." Read more
"I ordered a smart bracelet and when it arrived I just put it in my brothers gift bag to be sent for his birthday. When he opened it a couple..." Read more
"We bought $1800 worth of concert tickets with assigned rows and seats - they were delivered as SRO's - online rep said we could sell them on their website and..." Read more
"I was lured into buying a couple of this guys books and videos for some slick marketing. The books were badly written. I would say barely readable. The videos were..." Read more
" Please credit my account with Intoxalock, Attached to this E-mail is a copy of the mail in rebate form, installation invoice, receipt, and work order from High Low Customs..." Read more