I've been regularly ordering from DhGate for the last 2 years. I have always been pleased with their level of customer service.
My experience as always been positive, even when dealing with problematic orders. In the past, when I placed my first order, the seller never shipped the item and I had a great deal of difficulty trying to contact him. After DHGate's customer service got involved, the issue was resolved shortly after, and I received a full refund.
I had also received a complimentary credit which I applied to a few orders thereafter. I am very pleased with their service, and I have also recommended it to many of my friends and family.
Product or Service Mentioned: Dhgate Customer Care.
Reason of review: Good customer service.