Not resolved
5.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
1 comment

I've been regularly ordering from DhGate for the last 2 years.I have always been pleased with their level of customer service.

My experience as always been positive, even when dealing with problematic orders. In the past, when I placed my first order, the seller never shipped the item and I had a great deal of difficulty trying to contact him. After DHGate's customer service got involved, the issue was resolved shortly after, and I received a full refund.

I had also received a complimentary credit which I applied to a few orders thereafter.I am very pleased with their service, and I have also recommended it to many of my friends and family.

Review about: Dhgate Customer Care.

Reason of review: Good customer service.

Had an Experience with Dhgate?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Dhgate2014
#1376710

Hi there!

Thank you for your feedback and for your continued patronage! We are looking forward to doing more business with you!

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sam

Customer Service Center DHgate.com

You May Also Like