Product: Dhgate Marketplace Clear all filters (63 of 63 reviews match)
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Despite the written resolution page of DHgate to reimburse non delivered items, DHgate ignored all of my emails with proof that I lost my money to a crooked seller. We have written emails, used their *** live chat and called the CS number. While the CS rep agreed that...
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gcard
gcard

On sites liker this, DHgate pretends to want to help.Before I went to pissed consumer, I tried to get this worked out with DHgate C/S.They either do not respond, send you to a...

Dhgate2014
Dhgate2014

Hi,We understand the importance in getting a resolution on this issue. Please send us the order number pertaining to this issue so that we can check the order details for us t...

1.3
Product
Dhgate Marketplace
I liked
  • Thr first test orders arrived on time
I didn't like
  • Deceptive practice
  • Failure to communicate
  • Seller changing the tracking number
#1117941
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Dhgate is the worst company
Dhgate is the worst company
This is my worst experiance ive ever had with any company dhgate is very disresptful to their customers...ive never been so insulted in my life. .
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Dhgate2014
Dhgate2014

Hi,We understand the importance in getting a resolution on this issue. We suggest that you contact the seller and reach an agreement for either a refund or a replacement. If y...

3.5
Product
Dhgate Marketplace
#1116767
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The overall system is very well run but the individual sellers are a bit dishonest.Once you ask for help if there is a problem the language barrier becomes more severe and the help stops. I am in the middle of trying to work a solution with the seller and the...
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Dhgate2014
Dhgate2014

Hi ,Thank you for your continued patronage! We are looking forward in doing more business.Here is the good news, we have created DHgate Customer Service facebook page to serve...

3.9
Product
Dhgate Marketplace
I liked
  • Fast service
I didn't like
  • Seller response
  • Lack of english support
#1107967
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Dhgate - Chinese merchants don’t care about customer service

#1119675
4.1
Details
Ordered a watch which arrived with severe scratches on it. Seller says it was friction during shipping. Refused to make it right. The packaging was excellent so it was in that condition when it was packaged.
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Dhgate - Very disappointed

#1099427
I received metal wedding centerpieces and I am not happy m satisfied..some parts are missing and don't know how do I assemble without those parts.very disappointed
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Dhgate - Stolen money

#1099300
1.0
Details
I ordered an item a few months ago it wasn't held at customs then dhl returned the item to the seller and it even confirmed the seller received it. I was promised a full 149 dollars refund. Until now almost 4 months later nothing in my account. Is this a trend? Because writing to them has proved futile there is no response
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Dhgate - Pissed at nike_time

#1096623
5.0
Details
I ordered 2 different pair shoes from one seller and they sent me 2 of the same pair. I emailed them before ordering so there wouldn't be a mistake. Two days after the mistake I emailed back to inform the seller of the mistake and they said that there wasn't anything they could do and to gift it to someone or sell them. I was giving the shoes to my grandson. I was extremely upset.....please help
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Website
Dhgate - Awesome!!
Even send shoes with original box ........................................will buy more in near future for my wife and son. I'm going to tell all my friends to buy from this place.. because items are just like the real thing but with out all the fancy price the you...
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Dhgate2014
Dhgate2014

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebo...

Dhgate2014
Dhgate2014

We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!Here is the good news, we...

5.0
Product
Dhgate Marketplace
#1099599
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I have ordered multiple times from DHGate and had very few issues, the small issues I have had were fixed quickly and all of the items I have ordered have been good quality. Would highly recommend the website to anyone looking for good quality for low prices. Their...
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Dhgate2014
Dhgate2014

Thank you for your continued patronage! We are looking forward in doing more business.Here is the good news, we have created DHgate Customer Service facebook page to serve you...

4.2
Product
Dhgate Marketplace
#1099445
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Dhgate - Best Site Ever
Dhgate - Best Site Ever
Everything Whent Fine, Got my Product, very Cheap, Love Dhgate, This The Best Site To Buy Football Kits Rather than Spend 40$ from Official Club Stores...Hope Theres More Products For Computers and Cheap With International Warranty So We Can Buy It For Cheap, Also I...
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Dhgate2014
Dhgate2014

Hi johncena163!We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!Here is t...

4.7
Product
Dhgate Marketplace
#1099425
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I have bought a couple of things off of DHgate and every time i was very much satisfied. Customer service is very fast and helpful, sellers are friendly and try to help as much as possible. The items that i have bought are of very good quality, very durable and stylish.
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Dhgate2014
Dhgate2014

Hi Perkan!Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com. We are looking forward in doing more bu...

4.9
Product
Dhgate Marketplace
I liked
  • Purchase protection
I didn't like
  • Products could have more photos from different angles
#1096881
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I've ordered at least 5 items from DHGate and have been pleased with them all. The products have been to standard and the prices are super cheap. Shipping can be expensive if you want it the items soon... for 1-5 day delivery, its about $20 using DHL shipping. Even...
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Anonymous
*** you

Stop *** spamming me with "someone replied" e-mails. Holy *** ***, Ive gotten 5 emails about ONE review. Your site is *** worse than the one I reviewed!

Dhgate2014
Dhgate2014

Hi Antiz!Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Servi...

3.9
Product
Dhgate Marketplace
I liked
  • Quality
I didn't like
  • Communication some language issues
#1092151
Reply to reviews
I really like shopping in this store.Good customer service. All about my parcel I know on time. I would recommend doing shopping here. This is a very good store on the same level as my second favorite Aliexpress. This is a very good protection for buyers and thanks to...
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Dhgate2014
Dhgate2014

Hi szymon!Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com.Here is the good news, we have created D...

5.0
Product
Dhgate Marketplace
#1064299
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Dhgate provides many good price alternatives, I was able to buy 2 jerseys for half the price !!! This is fantastic!!! The seller answered my requests and sent me pictures of the shirts, just perfect !! Without doubt my best experience of compars in sites of all my life...
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Dhgate2014
Dhgate2014

Hi thaisdala!Thank you for sharing your shopping experience on the site! we are happy to know that you are satisfied with the service provided for you. We are looking forward...

4.1
Product
Dhgate Marketplace
#1064150
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