Product: Dhgate Marketplace Clear all filters (72 of 72 reviews match)
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I purchased a dress Order NO:346940338 .these dresses are far from custom made.i gave the seller ample amount of time despite the seller no hassle return policy. well i'm now being hassled the dress has not shipped i notified the seller in advance that i want to cancel...
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Dhgate2014
Dhgate2014

Hi TalentedBactrianCamel,Please be reminded that each item on the site has its respective processing time and this is being shown on the item page to give you an estimate on w...

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Dhgate Marketplace
#1222222
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Many products of different categories to suit every taste.You can even order from your mobile phone using the app. All the goods came in time, and the last time shipping was very fast, in 3 weeks the goods are delivered. If the goods do not come the seller will return...
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Dhgate2014
Dhgate2014

Hello,We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!Here is the good ne...

Product
Dhgate Marketplace
#1214927
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I did an order for a product that wasn't sent to me but they send the wrong one and now I can't get a reply.
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Dhgate2014
Dhgate2014

Hi user56602283,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your ...

2.8
Product
Dhgate Marketplace
#1207443
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Order no : 267492737 I had ordered the kiddies frozen, my little pony and troll cape and mask sets.They are just absolutely beautiful. The quality is excellent. The colours are so vibrant and bright. The masks are also of excellent quality. Really stunning sets. I am...
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Dhgate2014
Dhgate2014

HiJazzLee,Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Serv...

4.1
Product
Dhgate Marketplace
#1206541
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I ordered a Honda obd2 scanner from them. According to their site it said they have over a hundred in stock. Paid for it and waited for response of tracking number. A couple of days pass and I get an email saying my order has been cancelled due to seller not shipping...
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Anonymous
Lalit

I want to buy Redmi 5a phones on the price of 5000 rs to 5200rs / phoneI want to buy 1000 phones every week .....I tried so many sites but unable to contact ...Plz help meMy m...

Dhgate2014
Dhgate2014

Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If...

1.4
Product
Dhgate Marketplace
#1202413
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Dhgate nunca nunca me ha decepcionado en el tiempo que llevo comprando en su Plataforma. Los vendedores siempre han sido muy atentos y rápidos para atenderme y están comprometidos con la satisfacción del cliente. Me gusta comprar desde este sitio, es seguro. en cuanto...
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Dhgate2014
Dhgate2014

Hello,We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!Here is the good ne...

4.7
Product
Dhgate Marketplace
I liked
  • Productos
  • Customer services
I didn't like
  • Some sellers do not answer my questions
  • Turn around time too long
#1185960
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Dhgate - Money stolen from account
Dhgate - Money stolen from account
Dhgate - Money stolen from account
How the *** can it be free if theybhave stolen the money from my account . Never trust dhgate at all .The help service is automated *** thatbis no help at all the only response i gotbwas through Twitter and was told my item was orderd and sent . The issue of the stolen...
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Anonymous
Shane

What about the money stolen from my account ? This keeps being ignored . A item I never ordered and was charged for without my permission.So you send and charge me for somethi...

Dhgate2014
Dhgate2014

Hi Shane,We checked that your order was already shipped. This is still on its way to Australia. You can keep tracking your order here: https://t.17track.net/en#nums=LX71951719...

Product
Dhgate Marketplace
#1180735
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When i confront dhgate i get told to ask the seller for a resolution to get my money back. Almost 2000.00 tied up. Dhgate has no problem saying i habe insufficient evidence. Sellers refuse to reyurn money, tell me to accept goods then return for my money. Dont be...
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Dhgate2014
Dhgate2014

Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. I...

1.6
Product
Dhgate Marketplace
#1180153
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If it were possible to give a much lower rating than a 1 star, I would certainly be giving it.I placed an order from this website, which took for ever to be received in the first place, and then, after receiving the item and testing it out, I found that the item did...
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Dhgate2014
Dhgate2014

Hi,We understand the importance in getting a resolution on this issue. Please send us the order number pertaining to this problem so that we can check the order details for us...

Dhgate2014
Dhgate2014

Hi freddyguy1,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your c...

1.5
Product
Dhgate Marketplace
I didn't like
  • Difficulty and cost of returning poor merchandise
  • Some communication from vendors regarding products
  • Deceitful tactics
#1176069
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Dhgate - Chinese merchants don’t care about customer service

Ordered a watch which arrived with severe scratches on it. Seller says it was friction during shipping. Refused to make it right. The packaging was excellent so it was in that condition when it was packaged.
4.1
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
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Product
Dhgate Marketplace
#1119675
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