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Order # 336895780 | Urgent | Miss-shipment | PO#336895780 FOR IMMEDIATE ATTENTION FOR DHgate DISPUTE TEAM - PLEASE SEE ATTACHED SCREENSHOTS I AM UNABLE TO UPLOAD EVIDENCE.WHEN I CLICK ON BROWSE TO UPLOAD SCREENSHOT, NOTHING HAPPENS 1.

Seller has provided a wrong tracking number. My order is from India, whereas, tracking number mentions country as Turkey. Also, it says item reached destination country. It doesn't say the name of the country India anywhere.

It only says Turkey 2. Also, SELLER SENT A MESSAGE, SAYING, ITEM THAT I ORDERED IS OUT OF STOCK AND HENCE SELLER IS DISPATCHING ANOTHER ITEM BY DEFAULT. THIS IS NOT ACCEPTABLE. HOW CAN YOU DISPATCH ANYTHING OF YOUR OWN CHOICE.

IF ITEM IS OUT OF STOCK, THEN SELLER SHOULD HAVE CANCELLED THE ORDER.

NOW I HAVE TO WAIT FOR MY MONEY FOR 2 MONTHS.PLEASE SEE ATTACHED SCREENSHOT.

Review about: Dhgate Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $38.

Preferred solution: Full refund.

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Dhgate2014
#1315511

Hi abcde12345!

We are sorry for the experience you had with your order.Since you have not reached an agreement with the seller on your dispute, it is best that you request for DHgate Mediation for the order.

That way, our Resolution team can assign a dispute analyst to step in and help you sort things out.

Here are the steps in requesting mediation:

1) Login to your DHgate Account.

2) Find the order number in "Refund&Disputes"

3) Click the link "View Return & Refund" at the right side of the order.

4) Click "Request DHgate Mediation For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .Regards, Samantha Customer Servic​e Center DHgate.com​

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