Not resolved
3.7
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
1 comment

This is my worst experiance ive ever had with any company dhgate is very disresptful to their customers...ive never been so insulted in my life.

Review about: Dhgate Marketplace.

Reason of review: Poor customer service.

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Dhgate2014
#1383112

Hi,

We understand the importance in getting a resolution on this issue. We suggest that you contact the seller and reach an agreement for either a refund or a replacement.

If you want to get a refund, please ask the seller to send you a message stating "I agree to give you a refund for the amount of $***". Once the seller sends you this message, please contact us back so that we can operate it for you.

For your future reference, please contact us immediately if you have any concerns about your orders so that we can assist you in getting a resolution right away.

If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,

Sil DHgate Customer Service

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