I have been using DHGate now for about a year and have only run into one problem: a seller was out of stock and so they didn't have anything to send me.We communicated and came to an agreement: I would get another item of the same cost.
It worked out great and I received my item quickly. As I said before, DHGate has different items than typical Chinese warehouse sites. I use it specifically for Tobacciana. The glass water pipes and normal pipes are extremely affordable.
For an item that would cost 20-30$ in a retail store or off another American site, DHGate will have it listed for $7.
There was one particular case where I found an item for $4, which was sold in the states for $30.I recommend you try this site out!
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