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3.9
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
1 comment

I often order knives for personal use.Quite often I make purchases on this site.

I usually consult with sellers on this site. I want to note that the seller almost always answers questions and is happy to help. I am also very satisfied with the support service, which will never be left without attention, and it also always helps if something is not clear.

I am very satisfied with the money back system, which seems to me to be more reliable than on similar sites, for example, on the Aliexpress.I am very satisfied with the work of the DHgate.com site, I will continue to use it.

Reason of review: Good customer service.

I liked: Protection of the customer with a guarantee.

I didn't like: With some sellers it is difficult to contact.

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Dhgate2014
#1320272

Hi there!

Thank you for your feedback. We appreciate it greatly.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

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