Not resolved
4.6
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
2 comments

Update by user Apr 20

Dhgate pointed out other channels of communication

Update by user Mar 21

The site acknowledged my observations and i am satisfied with the outcome.

Original review posted by user Mar 20

My experience on dhgate is rich with great interaction, colorful products and friendly sellers.The site is improving from my limited interaction and purchase.

But I want them to be more flexible to change. Coupon use on a cancelled order could be retrieved for use in another transaction. That is a great way forward. I also have a seller who complain he can not adjust price for me as agreed because he was told that since he is conducting a promotion on his store he can not adjust price.

Aside these experience, I will recommend dhgate to anyone and everyone.I have also find that there are product here that are not on others platforms.

Review about: Dhgate Customer Care.

Reason of review: Good customer service.

Monetary Loss: $10.

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Tellz
#1305660

DO NOT USE THIS SITE!!! FAKE REVIEWS AND THIEVES!!!!!!!!!!!!!!!!!!!!!! THEY DELETE ALL NEGATIVE REVIEWS!!!!!

Dhgate2014
#1305460

Hi delowo4u!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

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