I order chairs sashes on 6/16/2014 for my September 7th wedding, with an expectant date of arrival within 7-14 business days. As of 7/20/2014 still have not received my items, but the funds were withdrawn from my account of 6/16/2014.
Never received a tracking number and when i tried to log into DHGate I was told that my account doesn't exist. Emailed customer service to find out why they couldn't find my account and was told to email them the first 6 and last 4 numbers of the card that i used and they would be able to find my account that way.
After 2 emails and the requested information sent they completely stop responding to my emails. Had to end up disputing the charges with my bank, and that can take anywhere from 7-14 business day to up to 60 days...THANKS DHGATE FOR ADDING MORE STRESS TO THE WEEKS LEADING UP TO MY WEDDING!!!!...My question is HOW CAN AMERICA CONTINUE TO DO E-COMMERCE TRADE WITH A COMPANY AS DISREPUTABLE AND DISHONEST AS THIS ONE?!?!?!???
Product or Service Mentioned: Dhgate Account.
Monetary Loss: $107.