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5.0
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Customer service
Exchange, Refund and Cancellation Policy
1 comment

I have purchased quite a few items on Dhgate.I was in most cases very pleased.

As with all online purchases, I can accept that sometimes things can go wrong (damaged, lost, wrong size etc.) . But The customer service on Dhgate is one on the very best - friendly, communicative and trustworthy. I know that even if a seller is rude I always have someone to go to and things will be resolved honestly.

There are many sellers out there, but the most important thing is that their payment is not released until the customer is happy.I will therefore continue to trust Dhgate, knowing they have my back as a valued customer.

Reason of review: Good customer service.

I liked: Fast cs response, Personal and proffessional customer service.

I didn't like: Sellers not always honest.

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Dhgate2014
#1303794

Hi,

Thank you for your feedback. We are glad to hear that you are satisfied with your purchases on our website. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

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