Over the dozen or so transactions I have gone through with DHgate all of them except one I have been extremely satisfied with. In one instance I was sent a counterfeit item by a seller.
The seller was very unhelpful in dealing with my complaint but within a week I was refunded by the DHgate customer service team. I was very pleased and surprised by this, many sites would leave you high and dry but it appears the team at DHgate genuinely put customer first. In regards to site and products, the site is very easy to navigate with many different options to choose from when searching for an item.
As with all sites that allow independent sellers to operate you should be careful and check reviews beforehand. Regardless of this, i think you would be hard pressed to find better value for money than on DHgate.
Review about: Dhgate Customer Care.
Reason of review: Good customer service.
I liked: Had items i wanted.
I didn't like: Shipment takes so long.