Gorton, England
Not resolved
2 comments

I recently signed up to DHgate and orderer some hair extension. After the transcation went through, I then recieves an email from DHgate safety something and they were asking me to verify my payment details.

They sent me a form which i had to fill out then send it together with a picture of front and back of my credit card.

I found this odd, then replied and told them that I was unwilling to to give them this information as it would let me vulnerable to and asked for a refund. Still waiting and was wondering if anyone else had the same experience

Reason of review: Problems with payment.

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Anonymous
#1313498

DO NOT ORDER HAIR EXTENSIONS FROM DHGATE. I ORDERED ONE PIECE HAIR EXTENSION IT WAS RED AND YELLOW NOT COLOR I ORDERED.

U COULD SEE THE HAIR THROUGH THE WEFT. SAYS HUMAN HAIR BUT IVE SEEN SYNTHETIC HAIR THAT LOOKS BETTER THAN THIS.

THE PIECES ARE NOT CUSTOM MADE THEY MAKE YOU THINK THEY ARE. COMPLETE GARBAGE, BEWARE DONT ORDER.

Dhgate2014
#1006122

Hi!

I understand the need for concern, so let us do our best to help you with this. Upon payment DHgate runs a risk check to make sure that the transaction is authorized by the primary account holder.

This is to protect our valued customers from fraudulent transactions. Can you also please just provide us the Order Number (PO#)?

That way, we can pull up the order details on our end.

Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.

Riane

Dhgate

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