I've made several orders on DHGate and i've experienced many scenarios with them, the first order arribed but one ítem came damaged, i'm glad to say was very easy to get in touch with the seller and get them to send me a free replacement. The other two orders have arrived just in great condicions and time, no complains about it. It has been a great experience buying on DHgate, support service is very good and responsive, shipping and arriving times are a bit longer that i expected but that also dependes on how far you are from the seller (i'm in latin america so times are a Little longer)
Product or Service Mentioned: Dhgate Customer Care.
Reason of review: Good customer service.
I liked: Web site and support service.
I didn't like: Shipping and arrival times.