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1 comment

Shopped on DHgate over a year now. Have made over 20 purchases and only ever had 1 significant problem, this was a tracksuit i ordered that never showed up after 2 months is shipping with an invalid tracking number.

I waited until the guaranteed delivery date had expired than resolved the issure through Dhgate's customer service department which refunded me the full amount. There may sometimes by qualty issues, so it is always helpful so message the sellers first asking for real in hand pictures before you purchace. You can then use this as evidence for a refund if you recieve a different item than shown. Hope this advice helps you when shopping.

I am big fan of this website and app from the app store and will continue to use it over and over again.


This reviewer shared experience about good customer service and wants this business to read this review and look into the issue (if any). The author is overall satisfied with DHgate. The most disappointing about a product or service from DHgate was stock ships from china to uk , but reviewer liked prices. Reviewer wants customer support to reach out to him or her for further discussion of this matter.

Also, you can continue reading comments about DHgate.

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Hi there!

Thank you for your positive review! We are looking forward in doing more business with you!

Please mark your review as resolved and send us a screenshot of this review with your login email at customer-support@dhgate.com so we can give you a $5USD coupon as a token of appreciation.

We are looking forward on your email!

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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