I placed a time sensitive order for flower girl dress then got ship date later then shown before order was places and would be further delayed due to a Chinese holiday and possibly customs. I immediately contacted them to cancel. Their "guarantee" says they do not pay seller until item is received. This is false. They would not give me a refund, they said the seller had to approve, but the seller declined, so I am out the item and cash in time for my event. Now my only option is to dispute it. What a huge hassle and I'm guessing it will not happen any time soon. their garuantee is a scam, a false promise. Seller would not respond to my emails or calls.
Reason of review: Order processing issue.