Not resolved
1 comment

This was a NIGHTMARE!!!It took weeks to get a refund for a dress in the wrong color and poorly made for $169.99.

Finally, after weeks in "negotation" they tell me i xan send it back for refund ( after offering me $30.00instead for it) only to find out you can you only one mail carrier USPOSTAL service. Why? Because it can only track return through customs. It had to go to a province in China.

The cost ? $100.00. Then you would not have confirmation on whether they received it. So now your out and afdtional $100.00 + dress cost and over 5 weeks of haggling for a return.

Oh and if i used UPS? The cost to return was $170.00. Absurd. Dhgates is awful.

Now i have an ugly dress no one wants for $169.99.

Posted on Pinterest.Not for long though......

Review about: Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Had an Experience with Dhgate?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Dhgate2014
#1286539

Hi genalaramy!

We are sorry for the experience you had with your order. Please send us your order number. That way, we can look into this for you.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

You May Also Like