London, England
Not resolved
2.0
Details
1 comment

Where do i start?! The dress arrived late and poorly packaged.

When opened i quickly realised that it was a knock off and NOTHING like the picture.

We've contacted the seller and they initially refused a refund, stating it's what we ordered. If we dont like it, we can send it for alterations. This dress cannot poasibly be altered to look anything like the picture. It's the wrong colour, wrong lace and so much fabric would have to be added and taken away that i may as well buy a new one! The seller refused a refund again and offered $20 towards alterations.

We clearly stated that we want a refund and they keep refusing.

After contacting dhgate , they said its nothing to do with them and to dispute it with the seller.

The seller is now offering $80 refund on a $130 dress, if we cover the shipping cost.

DONT USE THIS SITE! ITS A RIP OFF!

Reason of review: Not as described/ advertised.

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Dhgate2014
#1077215

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much and have a nice day!

Cess,

Dhgate Customer Service

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