Not resolved

Did not receive my order even though dhgate system says delivery complete. Tracking number is useless, China Post has no record of the tracking number given me. Up to date information on where my package is would be helpful (that's what a tracking number is for!) Still waiting!

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). Frchsmith is overall dissatisfied with DHgate. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about DHgate.

Check out the best and the worst companies in Auctions and Marketplaces category for more informed decision or compare DHgate to other companies on our site.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment
Moline, Illinois, United States #1249845

Received a refund but will no longer order any products from outside the U.S.


Hi Frchsmith,

We are sorry to hear about your experience. We will help you on that.

Please provide the order number so that we can check the order details and assist you further.

We appreciate your trust in, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: or send an email to .



Customer Service Center

You May Also Like