DHgate - Delivery Service Review from New York City, New York
New Reviewer
2 comments
I oreder some shoes from dhgate and i never received my shoes. The money was taken from my account so the shoes are paid for and i don't have my shoes yet.
I ordered the shoes last month in August. Im very upset about this.
Reason of review: Order processing issue.
Location: New York, New York
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I ordered shoes for my daughter, the payment was. Taken out of my accr, and now I just received an email saying my order has been canceled.
I emailed them about a week ago prior to this and got no response.
Very frustrated!! And more than a little pissed.
Hi Latoyathomas12,
We understand you are concerned about your order since you did not receive it yet. We will help you on that.
Please provide us your order number (PO#) so that we can check the order details and assist you further.
Shipping time will depend on the courier that you selected when you made the purchase, if you have selected postal couriers such as Chinapostairmail,Hongkongpost or Singaporepost, shipping takes up to 35 days.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .
Regards,
Sil Customer Service Center DHgate.com