5.0
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1 comment

I had an issue with a seller who refused to cancel my order. I requested to cancel it before it was shipped but the seller still shipped it.

I contacted customer service and they took over.

I was given a full refund and they said that once I received the order, I could keep it as a gift. Excellent customer service!!!

Product or Service Mentioned: Dhgate Customer Care.

Reason of review: Good customer service.

Company wrote 0 private or public responses to the review from Dec 24, 2016.
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Dhgate2014
#1260775

Hi CarlaMGH,

Thanks for your feedback! We are glad to hear that you got refunded for it. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

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