I had an issue with a knife dealer who wasn't responding to my inquiries. DH Gate took care of it that same day.
I've had two other issues that were taken care of as well. They've come a long way in customer service.
This person wrote the review because of good customer service at DHgate. Reviewer claimed that he or she wants DHgate to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her positive experience with the company.