Product: Dhgate Customer Care Clear all filters (329 of 329 reviews match)
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I used to buy thousand of dollars from DHgate but I stopped because of this case and no one been handle it . i spooked with to many people from the customer support but all what have been getting fake promises . This case wast a lot of my time . the seller know what...
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Dhgate2014
Dhgate2014

Hi RunnyMaineCoon,Please send us photos of the item you received for the reshipment so we can check and escalate this to our Resolution Center and they can contact the seller ...

1.3
Product
Dhgate Customer Care
#1277974
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Dhgate Blocked my credit card for no reason The card is valid and good. I did with this card purchase on eBay today. To "fix" the blockage, they ask me to send them a photo of my credit card, on both sides.It's unbelievable. It feels like a crazy, very dangerous scam....
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Dhgate2014
Dhgate2014

Hello,This is a normal process for:1. All credit cards that have been used for the first time in the website.2. Credit cards that do not match the account holder's name.3. Shi...

1.0
Product
Dhgate Customer Care
#1272164
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Very dishonest to customers . Cost to return not reimbursed. Don’t honor return policy
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Dhgate2014
Dhgate2014

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you h...

1.0
Product
Dhgate Customer Care
#1229836
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DHgate is the worst. This was my first time using the site and my order came almost 2 months later despite the guaranteed delivery date of 20 days. Also, the item I ordered looks cheap and used. I complained about this and all I got were generic, copy and paste...
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Dhgate2014
Dhgate2014

Hi SizzlingDormouse,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to y...

1.0
Product
Dhgate Customer Care
I didn't like
  • Poorly made
  • Deceitful tactics
  • Compensation issues
#1229623
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Dhgate - Dispute and Return from *** Over a month, no refund, no reimbursement for shipping, no effective assistance from customer service!
Dhgate - Dispute and Return from *** Over a month, no refund, no reimbursement for shipping, no effective assistance from customer service!
Dhgate - Dispute and Return from *** Over a month, no refund, no reimbursement for shipping, no effective assistance from customer service!
Dhgate - Dispute and Return from *** Over a month, no refund, no reimbursement for shipping, no effective assistance from customer service!
Having done numerous of transactions online, I asked for a return shipping label, which they said they could not provide, so I contacted DHgate and they said that a reimbursement of the shipping expense will be provided upon receipt of shipping cost. I have provided...
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Dhgate2014
Dhgate2014

Hi BraveHerculesBeetle,We tracked the shipment you returned and it has arrived in China but it does not show as delivered yet. Please contact the courier where you returned th...

2.0
Product
Dhgate Customer Care
I didn't like
  • Bad seller
  • Feeling let down
#1219591
Reply to reviews
It's funny that in all my interactions with DHGate agents (at least 8 so far), every time they use the same 2 strategies. a) Re-direction: they always tell me they are forwarding me to another department but then I never hear from that department or they send me on a...
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Anonymous
Donnatt

The same exact thing happened to me! Warning U.S. potential customers to STAY AWAY!!! DHgate is a RIP OFF "company". I'm out over $300.00, *** LIARS, FRAUD!!!

2.4
Product
Dhgate Customer Care
I didn't like
  • Customer service agents dismissing and redirecting me
#1217397
Reply to reviews
I really like DHgate, there are a lot of special things here which you can't find anywhere else, the design is pretty nice and comfortable, and everything is simple. The only thing they need to improve, is their support system. I've made a payment from my bank account...
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Dhgate2014
Dhgate2014

Hi user77600641,Thank you for your feedback! Please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: cu...

4.7
Product
Dhgate Customer Care
I liked
  • Website overall
  • Design
  • Simpleness
I didn't like
  • Customer service
#1206744
Reply to reviews
Beware of the DHgate.com Scam , and don’t let them get you. I’m an avid online consumer and do about 85% of my shopping online. Stay away from DHgate.com or at least know their scam so you can limit your risk to some degree. So I will quickly explain their scam then I...
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Dhgate2014
Dhgate2014

"Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.I...

1.9
Product
Dhgate Customer Care
I didn't like
  • I pay return shipping upfront with 15 dollar fee to receive
#1200816
Reply to reviews
I purchased a Nd YAG from dhgate. They sent a machine with keys and no keyhole. I read their buyer protection lies, and saw how they block the submit button for the after sale dispute. Well, I am a Capital One cardholder, I know whats in my wallet....THE RIGHT TO...
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Dhgate2014
Dhgate2014

Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If...

Product
Dhgate Customer Care
#1199650
Reply to reviews
DHGate has picked the WRONG person to p"*s off!! My simple message to everyone who takes the time to read my reviews, PLEASE DO NOT ever order order anything through this company! Do not waste your time and, especially your money. If you still decide to purchase from...
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freddyguy1
freddyguy1

The site asked me if my issue with this outfit has been resolved. The answer is quite simply NO because, it is impossible for ANY customer to resolve any issue when you're dea...

Dhgate2014
Dhgate2014

Hi freddyguy1,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your co...

1.0
Product
Dhgate Customer Care
#1196818
Reply to reviews