Product: Dhgate Customer Care Clear all filters (0 of 374 reviews match)
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On Nov 3 i was granted a refund for order 375662776. Several reports and tickets i still do not have my refund. I keep getting the run around for over a month. What is going on with you guys?
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Dhgate2014
Dhgate2014

Hi Kevin, We do apologize for the delay. We have forwarded your request to our payment team and they will also get in touch with your for updates. If you have any other questi...

1.0
Product
Dhgate Customer Care
#1421297
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On Dec 07, 2018 i placed 4 orders with DH gate and paid with my CC, the payment went through on the second try due to my bank questioning the purchase but after i cleared with my bank payment went through on that day no issue. The next 2 days I receive emails from...
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Dhgate2014
Dhgate2014

Hi UltraWombat, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your ...

Product
Dhgate Customer Care
I didn't like
  • Whole experience
#1419509
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No one never email or send messages to me I need my refund
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Dhgate2014
Dhgate2014

Hi VoicelessZebra779, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to...

4.0
Product
Dhgate Customer Care
#1412441
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My order#383643908 was delivered to wrong address and no response about what sellar is going to do to fix. Now sellar has marked my order complete and I can’t reach anyone at DH Gates
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Dhgate2014
Dhgate2014

Hi OptimisticPelican, Please open an after-sale dispute for your order to request for a refund. 1)After logging in to your DHgate account, click "My DHgate" on the upper right...

Product
Dhgate Customer Care
#1410878
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Unable to contact anyone from DH Gate, about my problem ! This DH gate company impossible to get a hold of. I caution everybody not to use this company a total rip-off.
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Dhgate2014
Dhgate2014

Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the cor...

Product
Dhgate Customer Care
#1398728
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I placed a order with DHGate and they charged my credit card twice for the order. I have sent 3 emails to customer service with no reply. I have tried the live chat and the man hung up on me. I tried the robot customer service with no help. I have been buying from...
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Dhgate2014
Dhgate2014

Hi SpiffyDhole, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your ...

2.3
Product
Dhgate Customer Care
#1396983
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Dh gate do *** in a name of customer service. Those fucckers are big fraud. Never buy from these site
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Dhgate2014
Dhgate2014

Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the cor...

1.0
Product
Dhgate Customer Care
#1388035
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I decided to cancel an order the same day and have still not heard back from the seller after almost a week. * sneakers I ordered were described as authentic but soon learned they were replicas. I attempted to contact the seller to tell him I no longer want to place...
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Dhgate2014
Dhgate2014

Hi ShaggyAardvark729, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to...

Product
Dhgate Customer Care
#1376475
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I ordered a product from a seller on the site and received a completely different color than what I had purchased. Rather than deal with the return process, I gave it away and reordered from what I believed to be a different seller (different username - beware of this...
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Dhgate2014
Dhgate2014

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you ...

Product
Dhgate Customer Care
#1362965
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I have sent emails and tried to contact them on the phone. I have not received an answer on either one.
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Dhgate2014
Dhgate2014

Hi SeparateCougar436, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to...

1.0
Product
Dhgate Customer Care
#1360548
Reply to reviews