Product: Dhgate Customer Care Clear all filters (394 of 394 reviews match)
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Dhgate - Foreign exchange fees

4.2
Details
I've been trying for over a month to be refunded my foreign transaction fees on items that were cancelled. I've contacted DHgate several times by email regarding this issue but no response.
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Review
#1706587 Review #1706587 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
Loss
$341
Preferred solution
Foreign exchange fees refunded for orders that were cancelled. The total I paid was $341.90 but was never refunded my foreign exchange fees for cancellations. I've submitted the order numbers I paid fees on previous but can resubmit the orders again.

Dhgate - No proper dispute mediation, sub-par service

1.9
Details
Dhgate - No proper dispute mediation, sub-par service
Dhgate - No proper dispute mediation, sub-par service
Dhgate - No proper dispute mediation, sub-par service
Dhgate - No proper dispute mediation, sub-par service
I'm checking the dispute now and it says you have been refunded $10, which is in actuality only $3, as dhgate decided to split that to $3 and returning the coupon which is a mockery as I spent $56. I HAVE NOT AGREED TO THIS AMOUNT. I request full refund.I provided the clear evidence of low quality counterfeit that I received. Please response as soon as possible, this is unacceptable.
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Review
#1703671 Review #1703671 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • No solution for issues raised
  • No response on messages
  • Dispute is not handled properly
Reason of review
Bad quality
Loss
$56
Preferred solution
Full refund
Tags
  • Counterfeit
  • Not A Full Refund
  • Poor Service
Hello I bought a beautiful wedding dress the last Thursday and I didn't receive information about my dress. I am worry because I will get married soon and I can't to pay other one. My order ID: 3152811922. Please let me know what I can to do. I will appreciate it....
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1 comment
Dhgate2014
#1761181

Hi DazzlingZorse533, We checked your order is still being processed by the seller for shipment. This will be sent out on 2019-11-01 and the delivery would depend on the courier used to ship your order.

Please communicate with the seller for updates on your order. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders” at the left side of the page. 3) Find the order number.

4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1678523 Review #1678523 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Free shipping
Cons
  • Communication
Reason of review
Problems with payment
Preferred solution
Write me or call me, please.
1.0
Details
So 6 months ago I purchased a few items quickly from DHGate and when I received them each was super lower quality. I requested refunds on these items. I am now unable to purchase on DHGate due to my buyer rating being low for asking for refunds on really poor items....
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1 comment
Dhgate2014
#1746322

Hi SleepyDingo431, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1650629 Review #1650629 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Cheap items
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Unban me making payments
1.0
Details
Dhgate - Fraudulent

Update by user Aug 15

I tried to mediate through their resolution process but they’re dishonest and obviously don’t care that they rip consumers off I will never deal with these crooks again and will warn everyone I know

Original review posted by user Aug 15

The product I received was nothing like the product that was...
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1 comment
Dhgate2014
#1733336

Hi SelectiveGreyMouseLemur253, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1623648 Review #1623648 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • I initially liked what i saw on the web site
Reason of review
Not as described/ advertised
Loss
$120
Preferred solution
Full refund
Tags
  • Fraudulent Refund Practices
I can't pay for my orders - they want me to send them a picture of my card front and back???????????
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1 comment
Dhgate2014
#1700581

Hi WiryWhiteFacedCapuchin459, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1555844 Review #1555844 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Problems with payment
1.0
Details
There is serious false advertisement with their listings. Customer service gives you the run around when you want to receive a refund. They had me take photos, videos and send emails. They do this because they want you to miss the refund time frame. You are left with...
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1 comment
Dhgate2014
#1689546

Hi HiddenSandLizard, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1538256 Review #1538256 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Horrific customer service
  • Serious false advertisement
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
  • false ad
1.0
Details

Update by user Jun 06

DHgate posted, promised to correct it. Their solution was that I contact their crook and ask him to refund the money he stole.

Anybody wanna bet me that's definitely gonna solve it? THEY'RE THIEVES.

THEY ARE POSTING THE 5-STAR REVIEWS THEY GET. THEY ARE ALMOST...

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2 comments
Dhgate2014
#1683844

Hi QuintessentialIndri760, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1529304 Review #1529304 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Everthing
  • Dealing with thieves
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Full refund
Tags
  • Crooks And Scammers
  • Thieves And Liars
Called capitol one filed complaint with them no respounse yet
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1 comment
Dhgate2014
#1672377

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1512186 Review #1512186 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Dhgate Customer Service

Mailing Address:
DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

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I have in DHGate chat that the seller agreed to refund the full amount. Now, DH Gate still wont refund my money! DHGate is saying that the seller doesn't have the money in his account or something like that.... sounds shady to me! The seller doesn't understand what is...
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4 comments
CheerfulUguisu
#1670315

Order number is 375723366 and the email is drcima@cimahealth.com

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Review
#1504577 Review #1504577 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy