Product: Dhgate Customer Care Clear all filters (0 of 333 reviews match)
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I sent them a text telling them I did not want my items and I wanted a refund so they sent me a msg saying my money will be back on my card and I have yet to receive my money
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Dhgate2014
Dhgate2014

Hi NicePuffin, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your c...

1.0
Product
Dhgate Customer Care
#1329391
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BEWARE DHgate!
Installed fresh batteries and wrong item did not work! Contacted DHgate customer service ... got "Yang Yang" the robot ... (wonder of the name translates to "Blah Blah") ... finally got to chat with "Chell" and explained our problem. Since it's not DHgate's mistake, I...
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GMCruiser
GMCruiser

Read this before you order through DHgate!

Dhgate2014
Dhgate2014

Hi Steve,We checked that you have already opened a dispute. If the problem is not resolved through direct communication between you and seller, or if you don't get a response ...

2.1
Product
Dhgate Customer Care
#1299407
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There sight when ordering is quick and easy. Getting a refund even Einstein could not figure out. They say “live chat” well that’s a lie they just send computerized answers which do not relate to your question. They lie, they say take down negative review and we will...
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Dhgate2014
Dhgate2014

Hi,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If yo...

Product
Dhgate Customer Care
#1293732
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I used to buy thousand of dollars from DHgate but I stopped because of this case and no one been handle it . i spooked with to many people from the customer support but all what have been getting fake promises . This case wast a lot of my time . the seller know what...
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Dhgate2014
Dhgate2014

Hi RunnyMaineCoon,Please send us photos of the item you received for the reshipment so we can check and escalate this to our Resolution Center and they can contact the seller ...

1.3
Product
Dhgate Customer Care
#1277974
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Dhgate Blocked my credit card for no reason The card is valid and good. I did with this card purchase on eBay today. To "fix" the blockage, they ask me to send them a photo of my credit card, on both sides.It's unbelievable. It feels like a crazy, very dangerous scam....
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Dhgate2014
Dhgate2014

Hello,This is a normal process for:1. All credit cards that have been used for the first time in the website.2. Credit cards that do not match the account holder's name.3. Shi...

1.0
Product
Dhgate Customer Care
#1272164
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Dhgate live chat sucks... if you stay on half a day or all day.., you may get someone who will offer to call you and talk to you. Not guaranteeing it but it happened for me. Also I was able to get someone on video chat. The people I spoke to on the phone /video chat...
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Dhgate2014
Dhgate2014

Hi ExoticDesertTortoise135,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resoluti...

Product
Dhgate Customer Care
#1244481
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Very dishonest to customers . Cost to return not reimbursed. Don’t honor return policy
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Dhgate2014
Dhgate2014

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you h...

1.0
Product
Dhgate Customer Care
#1229836
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DHgate is the worst. This was my first time using the site and my order came almost 2 months later despite the guaranteed delivery date of 20 days. Also, the item I ordered looks cheap and used. I complained about this and all I got were generic, copy and paste...
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Dhgate2014
Dhgate2014

Hi SizzlingDormouse,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to y...

1.0
Product
Dhgate Customer Care
I didn't like
  • Deceitful tactics
  • Stole money
  • Poorly made
#1229623
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Dhgate - Dispute and Return from *** Over a month, no refund, no reimbursement for shipping, no effective assistance from customer service!
Dhgate - Dispute and Return from *** Over a month, no refund, no reimbursement for shipping, no effective assistance from customer service!
Dhgate - Dispute and Return from *** Over a month, no refund, no reimbursement for shipping, no effective assistance from customer service!
Dhgate - Dispute and Return from *** Over a month, no refund, no reimbursement for shipping, no effective assistance from customer service!
Having done numerous of transactions online, I asked for a return shipping label, which they said they could not provide, so I contacted DHgate and they said that a reimbursement of the shipping expense will be provided upon receipt of shipping cost. I have provided...
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Dhgate2014
Dhgate2014

Hi BraveHerculesBeetle,We tracked the shipment you returned and it has arrived in China but it does not show as delivered yet. Please contact the courier where you returned th...

1.9
Product
Dhgate Customer Care
I didn't like
  • Bad seller
  • Feeling let down
#1219591
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It's funny that in all my interactions with DHGate agents (at least 8 so far), every time they use the same 2 strategies. a) Re-direction: they always tell me they are forwarding me to another department but then I never hear from that department or they send me on a...
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Anonymous
Donnatt

The same exact thing happened to me! Warning U.S. potential customers to STAY AWAY!!! DHgate is a RIP OFF "company". I'm out over $300.00, *** LIARS, FRAUD!!!

2.3
Product
Dhgate Customer Care
I didn't like
  • Customer service agents dismissing and redirecting me
#1217397
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