This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I placed an order for a laptop and the order number is 316-957-9771 where is my package has been over 2 months and I have not seen or got a email or nothing relocate my package
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1 comment
Nadya
#1812077

Hi Duran, We tracked the shipment and it shows to be delivered in PHOENIX, AZ 85015. We can also see that you have already completed the order and released the payment to the seller.

Please open an after-sale dispute to request for a refund.

1.Log in to your DHgate account from this link: https://dg.dhgate.com 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Search for the order number under “Search Your Orders” section 5.Once you found the order, click “Open an After-sale Dispute” link. 6.Please fill out the information needed before you click “Submit”.

Review
#1767283 Review #1767283 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Order processing issue

Would not recommend to people ..because when you order an item nothing like eBay or amazon you can’t get intounch and when you order an item takes to long , you not even aware it’s on its way either , | Dhgate in Huddersfield, England

I orderd wrong size trainners .. ? I sent various emails aswell to say , still no replay after service very poor no number you can call even in the U.K. nothing like eBay or amazon ? When you need to speak with customer service and when you order from g h gate takes very long time to come aswell?
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1 comment
Nadya
#1806873

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1760835 Review #1760835 is a subjective opinion of poster.
Service
Dhgate Customer Care

Did not receive package | Dhgate in Carrollton, Texas

A car was blocking my mailbox so I never received my products..Please resend or return my money..
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1 comment
Nadya
#1803014

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1757309 Review #1757309 is a subjective opinion of poster.
Service
Dhgate Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't order from them period | Dhgate in Philadelphia, Pennsylvania

1.6
Details
Don't order from them period - Dhgate
Don't order from them period - Dhgate
I ordered 3 bridesmaids dresses and wat they sent me wasn't wat i ordered color all wrong now I suppose to get my refund I sent the dresses back awhile ago and it's been over 2 weeks and no refund then I paid 85 dollars to send it back and they say they can't give me all my money for send back but I paid 90 something dollars for them to send it to me so why you can't give me all that I paid. I say don't order from them because either you won't get all your money back or they will put you through a run around I'm so tired my wedding planning supposed to be something happy well thanks DHGATES for nothing I guess the dresses still didn't get to you all
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2 comments
Nadya
#1800399

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
#1801100
@Nadya

najeanbrennanblack7@gmail.com

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Review
#1752766 Review #1752766 is a subjective opinion of poster.
Service
Dhgate Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I have been a customer of the website for about 3 years. After I've made some purchases and some money was left I have been advised by one of the service customer guys to save it as a DHpay account credit, and it will be always available to made purchases. Time have...
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5 comments
Nadya
#1798497

Hi tomtom, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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Review
#1746125 Review #1746125 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Prices for quantities
Cons
  • Fraudulent website
Reason of review
Poor customer service
Loss
$124
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My refund | Dhgate

1.0
Details
My refund - Dhgate
My refund - Dhgate
My refund - Dhgate
My refund - Dhgate
My refund - Dhgate
My refund - Dhgate
My refund - Dhgate
My refund - Dhgate

Update by user Dec 21, 2019

You are not deserve to be in business

Original review posted by user Dec 21, 2019

I placed an order and what they sent is not even what I ask for and now I contact the seller she wants me to lie to give her 5 star which they don't deserve for her to refund my money. But I'll make sure I post the messages on all the social media so people can see how bad you guys lie. It's sad. The dress cant zip
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1 comment
Nadya
#1793188

Hi Kateria, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1738736 Review #1738736 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Trustworthy mediators between myself and foriegn sellers
Cons
  • Poor customer support
Reason of review
Bad quality
Loss
$136
Preferred solution
Full refund
Tags
  • Scammer

Nothing | Dhgate

Dhgate suppose to sent my shoes in they haven’t I just want my money back.
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1 comment
Nadya
#1785497

Hi ImpassionedPolecat801, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1723149 Review #1723149 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Poor quality
  • Poor problem resolution
Reason of review
Problem with delivery
Loss
$33
Preferred solution
Full refund

Make sure you get right number before your order. | Dhgate

yes I made her order and I don't know where it's at. I forgot to put down my email address information on my order I don't know where that water is at can't contact no customer. I have not received it.
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1 comment
Nadya
#1782468

Hi PlayfulBorderCollie793, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1717005 Review #1717005 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Service
Cons
  • No customer support
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Overcharge | Dhgate

No contact has been possible. I believe it is a scam. I cancelled with my bank. DO NOT ORDER FROM DHGATE
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1 comment
Nadya
#1782061

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1714876 Review #1714876 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • No access
Reason of review
Access/ activation issues
Preferred solution
Full refund
Tags
  • Fake Items

Dhgate Reviews

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Dhgate reviews
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

No, because The company does not resolve my issue. | Dhgate in Hacienda Heights, California

1.0
Details
No, because The company does not resolve my issue. - Dhgate
No, because The company does not resolve my issue. - Dhgate
block my payment credit card. It was seller mistake but they blocked me to purchase. Seller was delivery to mexico but DHgate does not take care this matter. See attachment photo.
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1 comment
Nadya
#1780021

It seems that our Safety Center made some limitations on your account, so there's no option to pay for the order using a credit card. Please send the following to safetycenter@dhgate.com and use an order number as the subject: 1.

Photos of the credit card you used to pay. Please only show the first 6 and last 4 digits of the card and cover the CVV code.

2. Valid ID

Review
#1712089 Review #1712089 is a subjective opinion of poster.
Service
Dhgate Customer Care