Product: Dhgate Customer Care Clear all filters (0 of 339 reviews match)
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I have sent emails and tried to contact them on the phone. I have not received an answer on either one.
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Dhgate2014
Dhgate2014

Hi SeparateCougar436, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to...

1.0
Product
Dhgate Customer Care
#1360548
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My issue was never resolved with dhgate. They gave me the run-around after I had been cheated and stolen from. They do not have any customer service nor do they stand behind what they are selling.
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Dhgate2014
Dhgate2014

Hi ImaginaryScorpion, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to...

1.0
Product
Dhgate Customer Care
#1353306
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Continuously and countlessly tried to resolve an issue of a product that I received through dhgate with no avail. They say the customer service satisfaction 100% guaranteed. That is definitely not the case when you contact them they keep telling you that you need to...
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Dhgate2014
Dhgate2014

Hi ImaginaryScorpion, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to...

1.6
Product
Dhgate Customer Care
#1353302
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I wanted to purchase a few things if the moble app. But the manufacture said they never recieved the payment so ive been trying to get a refund but they arent giving me the option to do so
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Dhgate2014
Dhgate2014

Hi OrangeHawk, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your c...

1.4
Product
Dhgate Customer Care
#1352164
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Just recived my bank statement. I have been billed for something that has never showed. Ive checked my account and theres no orders that have been placed. No emails showing what i ordered no tracking number as well. Not Happy. I want this fixed. I have my statement showing DHGate...
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Dhgate2014
Dhgate2014

Hi DefiniteGiantClam, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to...

2.2
Product
Dhgate Customer Care
#1340164
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I sent them a text telling them I did not want my items and I wanted a refund so they sent me a msg saying my money will be back on my card and I have yet to receive my money
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Dhgate2014
Dhgate2014

Hi NicePuffin, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your c...

1.0
Product
Dhgate Customer Care
#1329391
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BEWARE DHgate!
Installed fresh batteries and wrong item did not work! Contacted DHgate customer service ... got "Yang Yang" the robot ... (wonder of the name translates to "Blah Blah") ... finally got to chat with "Chell" and explained our problem. Since it's not DHgate's mistake, I...
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GMCruiser
GMCruiser

Read this before you order through DHgate!

Dhgate2014
Dhgate2014

Hi Steve,We checked that you have already opened a dispute. If the problem is not resolved through direct communication between you and seller, or if you don't get a response ...

2.0
Product
Dhgate Customer Care
#1299407
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There sight when ordering is quick and easy. Getting a refund even Einstein could not figure out. They say “live chat” well that’s a lie they just send computerized answers which do not relate to your question. They lie, they say take down negative review and we will...
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Dhgate2014
Dhgate2014

Hi,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If yo...

Product
Dhgate Customer Care
#1293732
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I used to buy thousand of dollars from DHgate but I stopped because of this case and no one been handle it . i spooked with to many people from the customer support but all what have been getting fake promises . This case wast a lot of my time . the seller know what...
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Dhgate2014
Dhgate2014

Hi RunnyMaineCoon,Please send us photos of the item you received for the reshipment so we can check and escalate this to our Resolution Center and they can contact the seller ...

1.3
Product
Dhgate Customer Care
#1277974
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Dhgate Blocked my credit card for no reason The card is valid and good. I did with this card purchase on eBay today. To "fix" the blockage, they ask me to send them a photo of my credit card, on both sides.It's unbelievable. It feels like a crazy, very dangerous scam....
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Dhgate2014
Dhgate2014

Hello,This is a normal process for:1. All credit cards that have been used for the first time in the website.2. Credit cards that do not match the account holder's name.3. Shi...

1.0
Product
Dhgate Customer Care
#1272164
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