Product: Dhgate Customer Care Clear all filters (302 of 302 reviews match)
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I bought some stuff here and was surprised at the quality of some of the items you can find.You may have to do some digging around to find exactly what you're looking for, but it's worth asking questions because many times vendors will help you out. They have many...
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Dhgate2014
Dhgate2014

Hello,We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!Here is the good ne...

4.7
Product
Dhgate Customer Care
I liked
  • Vendors
I didn't like
  • International fee but not their fault
#1114397
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I bought a short-sleeved T-shirt on dhgate.com and with a long sleeve. I immediately noticed that the goods were not sent to my address and to another surname. I wrote to the seller in private messages several times. But this bad seller never answered me. I got very...
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Dhgate2014
Dhgate2014

Hi Dmitrius!Thank you for your feedback! We're glad we were able to assist you on the issue you encountered. We are looking forward to doing more business with you.Here is the...

4.5
Product
Dhgate Customer Care
I liked
  • Product availability
I didn't like
  • Long delivery
#1111192
Reply to reviews
I've been regularly ordering from DhGate for the last 2 years. I have always been pleased with their level of customer service. My experience as always been positive, even when dealing with problematic orders. In the past, when I placed my first order, the seller never...
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Dhgate2014
Dhgate2014

Hi there!Thank you for your feedback and for your continued patronage! We are looking forward to doing more business with you!Here is the good news, we have created DHgate Cus...

5.0
Product
Dhgate Customer Care
#1110972
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Dhgate - Horrific customer service

#1108601
1.1
Details
I ordered a Minnie Mouse costume for my niece and somehow dhgate duplicated the order and I sent several messages to resolve immediately with no response but automated generic emails. I finally got a response from one of the sellers telling me it’s not his problem thenoser already shipped. I can never get a human at dhgate to resolve this issue. Very unhappy!!
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Dhgate - Good wholesale site

#1099641
4.4
Details
Dhgate is a good wholesale site. Pay attention to sellers' quality but dhgate staff are very helpful when needed. Good experience.
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Dhgate - GREAT

#1098930
5.0
Details
My experience in DHgate is fantastic, I have bought very good items and I am very satisfied, when I have had some problem DHgate has helped me always solving the problem, at the moment I am very happy buying in this site and I will continue doing it. Regards and thanks for everything
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Dhgate - Mala experiencia *** un vendedor

#1093115
3.9
Details
Hola llevo dos das exigiendo la devolucin total de mi pedido ya que el genero viene *** manchas. El vendedor me dice que no es su culpa y no me devuelve el dinero es una muy mala experiencia El nmero de pedido es :262280042 por si pueden ayudarme gracias
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I come to really appreciate the customer's support by dhgate. As there are many unreliable sellers to be honest, having an excellent team of people supporting the customers is essential. So far I have had some trouble with non-delivered goods (lost on their way here)...
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Dhgate2014
Dhgate2014

Hi,Thank you for your continued patronage! We are looking forward in doing more business.Here is the good news, we have created DHgate Customer Service facebook page to serve ...

4.9
Product
Dhgate Customer Care
I didn't like
  • Not paypal payment
  • Communication some language issues
#1107905
Reply to reviews
However, the seller has kindly accepted the dispute, and DHGATE has returned my money very quickly. Many thanks to DHGATE.However, I have had other experiences of buying in DGGATE and everything perfect. I have not had any problem. It's only been once that I've had...
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Dhgate Customer Care
#1101345
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I recently purchased a leather rope bracelet from a shop through DHgate and had a very good experience with everything. To start off, DHgate has an amazing customer support service and they're always glad to answer any questions you may have. I've used their refund...
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Dhgate2014
Dhgate2014

Hi Tylerhamler,Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you t...

5.0
Product
Dhgate Customer Care
#1100513
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I began buying from DHGate earlier this year, and when I saw the great quality I was getting for the price, I began purchasing more and more. So far this year, I have probably placed about a good twenty orders. For the most part, the sellers get it right. However, at...
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Dhgate2014
Dhgate2014

Hi italcanguy!Thank you for sharing your experience on the site! We are happy that you have trusted DHgate. We are looking forwarded in doing more business with you!Here is t...

Anonymous
Don

You can't possibly think that all dissatisfyed customers are going to go what I went through to find the right screen to send you this. If you think people will do what I'm do...

4.0
Product
Dhgate Customer Care
I liked
  • Quality
I didn't like
  • Delayed refunds
#1099958
Reply to reviews
They make it easy to give them money, but hard as *** to navigate your way thou a complaint.I was unhappy a year ago, received sum Chinese junk and could not get refund or product that worked. Thought after a year I would try them again and as sure as the sun raise it...
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Donnatt
Donnatt

Yeah right! They respond to every complaint with the same response, "send us your order number and we will look into it" Well I did about a month ago and NEVER Heard back fr...

Dhgate2014
Dhgate2014

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you ...

1.3
Product
Dhgate Customer Care
#1098076
Reply to reviews
DHGate bent over backwards to get things sorted for me. I thought I would chance it again with another purchase, no problems this time. It is the fact that these guys are willing to put things right that gives me confidence in trading with them. So much so, I am about...
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Dhgate2014
Dhgate2014

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebo...

4.6
Product
Dhgate Customer Care
I liked
  • Range of goods
I didn't like
  • Getting boned by a distributor
#1097958
Reply to reviews
Dhgate - Fraud
Dhgate - Fraud
Dhgate - Fraud
Dhgate - Fraud
I sent Dhgate 132.00 for shoes and neither seller ever received the money, but when I called western union they said that Dhgate did receive the money I sent to them the day after the order was placed. I have emailed dhgate over 10 times and sent the proof of payment...
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Anonymous
donnatt

I wish you the Best of Luck! I lost $300.01 and went down the same road, sent proof that I Never received 1 handbag and the 3 that I did receive from the same order were plast...

Dhgate2014
Dhgate2014

Hi micanglada!We checked your account and we can see that there are no payments received from your end. Please provide us your payment receipt from Western Union so we can ch...

Product
Dhgate Customer Care
I didn't like
  • Everthing
#1097284
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