Product: Dhgate Customer Care Clear all filters (311 of 311 reviews match)
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Dhgate - Great products, great prices and great service!
I've made many purchases through dhgate, and my overall experience has been great! A recent purchase I made, Order NO:340897208 , was for a customized baseball jersey. There was a sizing issue regarding the received product. I contacted the seller, who was quick to...
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4.4
Product
Dhgate Customer Care
I liked
  • Good communication from seller
  • Custome service
#1146573
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you cannot trust DHgate as they have terrible customer service in the case of a problem. They make it very difficult for you to return products even when the seller is clearly at fault. They are extremely seller focused and unable to assess a transaction/situation on...
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Dhgate2014
Dhgate2014

Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. I...

1.0
Product
Dhgate Customer Care
I didn't like
  • Scam
#1138328
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Instead seller fraudulently manipulated the system to make it appears as the second order was sent and received when seller never sent it. The chain of emails on both orders proves that seller committed fraud. I am now asking that my second order be reimbursed in full. However, when I tried to request a refund on PO 342343639 on DHgate...
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Dhgate2014
Dhgate2014

Hi vuman888,We checked your order and you have already opened a dispute and at the moment, there are no agreements reached from the proposal you have submitted.If the problem...

1.0
Product
Dhgate Customer Care
I didn't like
  • Not shipped and lie about payment not received
  • Not delivered and lie by marking items as shipped
#1136820
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Dhgate - To me they are fair and look after customer I'm one of them

#1135952
Well I both about six men dress shoes only one of them did not fit me so I open a return case and change gate help me out to get the refound no problem. so to me was exceptable ..
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Dhgate - Horrific customer service

#1108601
1.1
Details
I ordered a Minnie Mouse costume for my niece and somehow dhgate duplicated the order and I sent several messages to resolve immediately with no response but automated generic emails. I finally got a response from one of the sellers telling me it’s not his problem thenoser already shipped. I can never get a human at dhgate to resolve this issue. Very unhappy!!
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Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Turnaround Time
Warranty
Website

Dhgate - Good wholesale site

#1099641
4.4
Details
Dhgate is a good wholesale site. Pay attention to sellers' quality but dhgate staff are very helpful when needed. Good experience.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Dhgate - GREAT

#1098930
5.0
Details
My experience in DHgate is fantastic, I have bought very good items and I am very satisfied, when I have had some problem DHgate has helped me always solving the problem, at the moment I am very happy buying in this site and I will continue doing it. Regards and thanks for everything
Comment
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
package arrives from DHGATE..all the way from china. what am I supposed to do with it? I cant contact them, I never placed the order in the first place. will the post office take it back without me having to pay return shipping- to china!? I feel like this scam is...
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Anonymous
SMF

Okay so after stating that you never placed an order, let alone heard of Dhgate you now have someone claiming to be a representative of Dhgate requesting information....... No...

Dhgate2014
Dhgate2014

Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. I...

Product
Dhgate Customer Care
#1135344
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Dhgate - Impossible to talk to a person
I placed an order and paid for it.I got an email a couple days later saying I needed to pay for my order. The charge went through. I have my credit card statement to prove I paid. I can't get anyone online, through email, no U.S. phone number to call. Their live chat...
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Dhgate2014
Dhgate2014

Hi Paulfrankmulhern,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to y...

2.0
Product
Dhgate Customer Care
#1131497
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I bought some stuff here and was surprised at the quality of some of the items you can find.You may have to do some digging around to find exactly what you're looking for, but it's worth asking questions because many times vendors will help you out. They have many...
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Dhgate2014
Dhgate2014

Hello,We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!Here is the good ne...

4.7
Product
Dhgate Customer Care
I liked
  • Vendors
I didn't like
  • International fee but not their fault
#1114397
Reply to reviews
DHGate makes sure the customer is satisfied. I would and have bought again through them.....cannot beat the deals they have. The more you buy the better the price in most instances and fast delivery. If the seller will not resoilve an issue DHGate will. A win win...
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Dhgate2014
Dhgate2014

Hi Ricko,We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!Here is the good...

4.6
Product
Dhgate Customer Care
#1112521
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I bought a short-sleeved T-shirt on dhgate.com and with a long sleeve. I immediately noticed that the goods were not sent to my address and to another surname. I wrote to the seller in private messages several times. But this bad seller never answered me. I got very...
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Dhgate2014
Dhgate2014

Hi Dmitrius!Thank you for your feedback! We're glad we were able to assist you on the issue you encountered. We are looking forward to doing more business with you.Here is the...

4.5
Product
Dhgate Customer Care
I liked
  • Product availability
I didn't like
  • Long delivery
#1111192
Reply to reviews
I've been regularly ordering from DhGate for the last 2 years. I have always been pleased with their level of customer service. My experience as always been positive, even when dealing with problematic orders. In the past, when I placed my first order, the seller never...
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Dhgate2014
Dhgate2014

Hi there!Thank you for your feedback and for your continued patronage! We are looking forward to doing more business with you!Here is the good news, we have created DHgate Cus...

5.0
Product
Dhgate Customer Care
#1110972
Reply to reviews
I come to really appreciate the customer's support by dhgate. As there are many unreliable sellers to be honest, having an excellent team of people supporting the customers is essential. So far I have had some trouble with non-delivered goods (lost on their way here)...
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Dhgate2014
Dhgate2014

Hi,Thank you for your continued patronage! We are looking forward in doing more business.Here is the good news, we have created DHgate Customer Service facebook page to serve ...

4.9
Product
Dhgate Customer Care
I didn't like
  • Communication some language issues
  • Not paypal payment
#1107905
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