DHgate cusotmer service &

822 of 989 Dhgate reviews

No one order from Dhgate especially from this seller

!They've directed me to so many places & I've been waiting over 2 and a half months for my dress!

Literally I've been talking to a brick wall, with all their answer not solving any problems!!!! Such a disgrace considering this company is well known!!!! They've honestly lost a customer, terrible cusotmer service, terrible sellers. And to be honest I'm usually not a person who leaves reviews BUT Dhgate HAVE LEFT ME NO CHOICE AND HAVE MADE ME SO MAD!!!!!!!!!!!!!!!!!

That I'm going to leave a bad review!!!!!!!

DO NOT ORDER ANYTHING FROM THIS SITE!!!!!Warning to everyone!!!!!!!

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Stole money

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Formal Dress
Review category
Footwear and Clothing
review #650361

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822 of 989 Dhgate reviews

Jun 20, 2015 #997381 Cebu City, Cebu, Philippines

Hi Lozamm!
We do understand how frustrating this must be since you have not received your order, rest assured that we will be here to help you.
We checked your order here and we can see that it was shipped with tracking number 860584652. We tracked your order here and we can see that is already in Sydney. You can track your order here: http://www.equickchina.com/en/Track.aspx?inputEQUICKEXPRESSID=Please+enter+Equick+tracking+number
For more questions about the order shipment, please feel free to contact the seller for updates.
Here is how:
1) Log in to your DHgate account. 2) Click “Shipped" under Active Orders. 3) Find the order number. 4) Click the link "Message Seller" under the “Action” column at the right side of the page. Rest assured, DHgate will not release your payment to the seller unless you are satisfied with your order. Your money is always safe with us. Riane Dhgate

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