Product: Dhgate Coupon Clear all filters (6 of 6 reviews match)
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1.0
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Dhgate - Fake 11.11 scheme canceled my 100$ off coupon order not refunded coupon
Dhgate - Fake 11.11 scheme canceled my 100$ off coupon order not refunded coupon
Dhgate - Fake 11.11 scheme canceled my 100$ off coupon order not refunded coupon
even customer service is not able to understand what problem i am facing they are just giving silly answers may be they don't know what is the problem or may be they are instructed to reply in that manner so customer will not argue related to this issue of fake scheme. and one more thing that coupon is not even applicable on same seller. fake fake fake dhgate...
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Anonymous
#1641423

Thanks for sharing useful information! I recently bought Bluetooth headsets for my daddy by practicing coupons from dealhack.

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#1130170 Review #1130170 is a subjective opinion of poster.
Product
Dhgate Coupon
Cons
  • Fake 11 11 offer
  • Bad service
  • Compensation issues
Reason of review
fake 11.11 scheme fake 100$ coupon
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Fake Deal
  • Bad Servcie
  • Fake Coupon

3.7
Details
Dhgate recently gave me a $20 coupon. When i go to use it its gone. When I contact customer service they told me that the coupon is expired because they use Chinese time instead of American time but on the coupon and uses America time. that's unfair and it's bull ***....
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Nadya
#1346721

Hi Krissy718!

Thank you for your feedback! Regarding your concern, we cannot reinstate the coupon since it has been expired already and all transactions in DHgate are based in China Time. You may participate on our future promotions to get coupons.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

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#1069041 Review #1069041 is a subjective opinion of poster.
Product
Dhgate Coupon
Reason of review
Poor customer service

1.0
Details
Dhgate - CUPON 10s FAKE
Dhgate - CUPON 10s FAKE
LLEVO MUCHO TIEMPO COMPRANDO EN ESTA WEB (DHGATE) ES LA PRIMERA VEZ QUE DE VERAS RECIBO UN CUPON QUE VALE LA PENA ES DE 10S POR LA COMPRA DE UN ARTICULO DE 11 , ASI QUE ME DECIDO A UTILIZARLO COMPRANDO UNAS BATERIAS PARA RELOJ POR VALOR DE 13 S , AL CABO DE TRES DIAS Y...
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Nadya
#1300678

Hi bicharroak_496!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

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#1018606 Review #1018606 is a subjective opinion of poster.
Product
Dhgate Coupon
Pros
  • Customer service and price
  • Fake
Cons
  • Crappy product
  • Fake
Reason of review
Poor customer service
Loss
$13
Preferred solution
Price reduction
Tags
  • Dhgate Scam

Dhgate - Coupon expired

3.7
Details
my dhgate coupon with 10 dollar expired a few hours. i ask the support on the life chat for help and if there is a posibility to recover the coupon ... the support was very nice but told me that there is no way to help me in this case. so it was my bad to check the coupon a few hours to late. i dont realy understand whats so difficult to send me a new coupon insted of the so close expired one, because it was realy only a few hours, but it was my fault to miss the time. but to make it short :) like i said .. support cant help me with my problem, but was very friendly and nice.
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Nadya
#1269658

"Hi alexander_Tx8!

Thank you for your feedback! We would suggest that you keep an eye on your coupon's expiration date so you can use them and also, this is based in Beijing Time.

Usually, DHcoupons are sent out during promotional events.

Information about the activities will be sent to your email account directly. Please check your email from DHgate and Messages Inbox regularly so as not to miss any DHcoupon.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards, Riane Customer Service Center DHgate.com "

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#988740 Review #988740 is a subjective opinion of poster.
Product
Dhgate Coupon
Cons
  • How long it take to get an issue resolved

Dhgate Coupon Review from Hawthorn, Victoria County

Robbery by fraud by dhgate what happen we paid for order by cahstore and used dhgatr coupon however dhgate coupon worked on a false order so 5 dollars was deposited to pay for order so money was sent by western union however dhgate intentionally allowed a dhcoupon to work on inactive false order and so the plan was that order be cancelled and so western couldn't retrieve money because there's no record however I have advised western Union to continue to email dhgat until the money is refunded or else I can report you to australian security commsion that you in cohesion with dhgate has lost banks all is left is western Union
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#835962 Review #835962 is a subjective opinion of poster.
Product
Dhgate Coupon
Reason of review
Problems with payment

The first was when I ordered a watch from them and everything was in the box EXCEPT THE WATCH. I was refunded that one. Then I ordered another watch..it was a video watch...and the color was off. So I disputed the sale and the seller had me mail the watch back and he...
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2 comments
Nadya
#1125754

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess

Dhgate Customer Service

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#805346 Review #805346 is a subjective opinion of poster.
Product
Dhgate Coupon
Reason of review
Bad quality

Contact Dhgate Customer Service

Website:
www.dhgate.com
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

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