Thessaloniki, Makedonia Thraki
Not resolved
1.0
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DHGate continues to trade it's buyers with disrespect, braking it's own Terms and Rules!!

VIP items was bought. Sellers have sent out the items WAY AFTER order was paid and after processing time of shipment for VIP has been outdated!!

What is the meaning of VIP item Dispatch Pledge Guarantee, if seller doesn't send items intime, and still buyer is NOT compensated for violation of Dispatch Pledge, as claimed in DHGate's rules?? This is unacceptable!! This happend on orders: 1580941139 and 1581150071.

Also DHGate's Customer Support answers on messages VERY rarely, either NOT answers at all. 24h Customer Support only says that they will look in to it, but still nothing happens.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Full refund.

Dhgate Cons: Customer service, Refund issues, Dispatch pledge.

  • Dhgate Policy
  • Dispatch Pledge
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