DHGate continues to trade it's buyers with disrespect.

DHGate continues to trade it's buyers with disrespect, braking it's own Terms and Rules!!

VIP items was bought.Sellers have sent out the items WAY AFTER order was paid and after processing time of shipment for VIP has been outdated!!

What is the meaning of VIP item Dispatch Pledge Guarantee, if seller doesn't send items intime, and still buyer is NOT compensated for violation of Dispatch Pledge, as claimed in DHGate's rules?? This is unacceptable!! This happend on orders: 1580941139 and 1581150071.

Also DHGate's Customer Support answers on messages VERY rarely, either NOT answers at all.24h Customer Support only says that they will look in to it, but still nothing happens.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Privacy and Data Security
Turnaround Time

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Refund issues
    • Dispatch pledge

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Auctions and Internet Stores
review #731206 by

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