DHGate continues to trade it's buyers with disrespect, braking it's own Terms and Rules!!
VIP items was bought.Sellers have sent out the items WAY AFTER order was paid and after processing time of shipment for VIP has been outdated!!
What is the meaning of VIP item Dispatch Pledge Guarantee, if seller doesn't send items intime, and still buyer is NOT compensated for violation of Dispatch Pledge, as claimed in DHGate's rules?? This is unacceptable!! This happend on orders: 1580941139 and 1581150071.
Also DHGate's Customer Support answers on messages VERY rarely, either NOT answers at all.24h Customer Support only says that they will look in to it, but still nothing happens.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Privacy and Data Security|
What I liked
What I disliked
- Customer service
- Refund issues
- Dispatch pledge
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Auctions and Internet Stores
You May Also Like
- "I buy a wedding dress from Dhgate I'm not sure how it end up being a black seeing I choice a white and they color that showed up after I..."
- "Dire, ordered three children's bath robes. Declined the offer of personalised. All three arrived with the names Brett, Jonathan & Jonathon. No hope of a refund & mega money to..."
- "I bought some blankets that needed to be returned. They supplied me with the address and said the seller was responsible for shipping charges. they gave explicit instructions of how..."
- "DHGate continues to trade it's buyers with disrespect, braking it's own Terms and Rules!! VIP items was bought. Sellers have sent out the items WAY AFTER order was paid and after..."
- "On Monday, October 17, 2016 at 3:35PM, I went to KFC on Patton Avenue in Asheville, North Carolina to get the usual Liver dinner. I completed the mykfcexperience.com survey on..."
- "Very disappointed in this builder. Sold my Maronda Homes built house, purchased this house in July and I immediately began breaking out in hives all over my body. I have..."
- "I first spoke with chat agent Peter. He gave me the part numbers of the LED headlights that supposedly fit my Subaru. I made the purchase and three..."