Not resolved

The Dispatch Pledge Guarantee of DHGate claims that "If the seller doesn’t provide a valid tracking number within the agreed processing time, the system will automatically release payment to the buyer and also deduct US $20 from the seller’s account to compensate the buyer when the processing time has expired.", also "After your payment is confirmed, if the seller doesn’t complete dispatch of your order within the processing time and this leads to your order being cancelled, you’ll be compensated with US $20-30 on top of your refund.". The problem is that 80% of sellers do not comply to agreed processing time and to be ok with Dispatch Pledge, they send an INVALID Tracking Number.

When you open a Dispute, sellers do send a VALID Tracking Number, but the catch is that the second Tracking Number clearly shows, that item was sent way outside of agreed processing time, which is a clear case of violation of Dispatch Pledge Guarantee (a VALID Tracking Number is NOT provided in agreed processing time). When you'll wright to DHGate Customer Support about this issue, they will assure you that you are absolutely right about your claim and that they'll make a report for you to get your compensation of $20. In 90% you will NOT get your compensation even after 3 months.

On the other hand, if you'll wright a pm to Customer Support and provide ALL the PrintScreens of the order, messages and tracking info, after 2-3 messages they'll not answer at all or will block your messages to them. The following are the orders, that have a violated agreed processing time by sellers and with no compensation of $20 to the buyer, as should according to DHGate rules: 31940121, 3255814, 31084856 (Invalid Tracking Number - should be compensated with $30), 31001361, 30861451, 1581150071.

Product or Service Mentioned: Dhgate Account.

Reason of review: Poor customer service.

Monetary Loss: $130.

Preferred solution: Full refund.

Dhgate Cons: Fraudulent business practices, Lied to, Deliberately lied, Customer support, Compensation.

  • Dispatch Pledge
  • Compensation
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I fully understand the issue you have raised to us. We will do make sure to check on theses orders and also the update for the compensation you were asking. Rest assured, you will be updated on your inbox for the progress of this matter.

Thank you so much for your cooperation and have a wonderful day!



Dhgate Customer Service


Feb 10 2016 - Still no answer on ANY of these orders from DHGate. Still no compensations.

Fraud online reseller site. Will never buy again.