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I have been ordering from DHgate as a Gold VIP buyer for over 5 years and now they changed payment options not allowing me to pay in US dollars and instead have to pay in my local Canadian currency.This would be okay if the conversion rate were the same as my credit cards but it is way more expensive.

We should be allowed to pay however we want. I will take my business to Aliexpress where they still allow payment in US dollars.

DH gate thought they could make a extra few bucks but instead they are losing customer left and right.See you later dhgate.

Review about: Dhgate Website.

Reason of review: Problems with payment.

Preferred solution: Let the company propose a solution.

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Dhgate2014
#1282572

Hi gumchinut,

We are sorry to hear about your experience.You have an option to pay in USD when using an American Express card even if you are not from the USA.

Our team is still working on to improve our payment system.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

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