i paid an item with my bankcard .
after many days i asked a refund because the seller was a scammer , and support agreed .
but instead of putting the money back into my bankaccount they putt it on dhpay . this is not the promised refund to the bank account they made .
"This email is to inform you that, regarding for your order $rfxno$, your refund for a full has been completed on our end as of 2016-06-28. Normally, the refund will be deposited into your credit company account within 10-15 business days , depending on bank's refund process. Please contact your card-issuing bank or credit company for more details."
if i want the money back to my bank i have to do this trough western union .. this will cost me 7,50 euro.
After my complaining they suggested to add 5$ on my dhgate so i can spend this on DHgate .
i did the withdraw refund to western union ( this will cost me 7,50 euro of my own money)
2016-07-10 19:46 US -$26.23 Withdrawal US $0.0 US $0.0 Withdrawn amount on hold. And today .. after 9 days still on hold !
. and this would be completed after 3 buisness days . after 3 buisness days .. nothing .. i contacted livechat .
they promised me they would do a urgent follow up .This would be all done after 48 hours . and they would make it an urgent follow up .
after 48 hours i did not receive anything on email and still the ammount on hold .
i called again . ... again wait 48 hours for a new urgent follow up ..... and again . 4 times in total ..
Today i used the live chat again and ....... they will make a urgent follow up and i will receive a email within 48 hours ..........
No refund 26,23$ and No 5$ is given .
I will take legal steps for this . even if i have to pay 10.000 euro to get this 26,23 back .. it will come back to me .
And i advice people to be very carefull on dhgate .. not only for the sellers but also for dhgate itself .. and do not trust the refund guarentee !!!!
Reason of review: Refund Guarentee.
Monetary Loss: $26.
Preferred solution: Full refund.
I didn't like: Bad and never again with dhgate.