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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

Long story short: I ordered a dress, received it, it had a stain on it. I messaged the seller and after back and forth they agreed to refund the item.

I sent it to the address provided, which turned out to be incorrect (even though it was in the original package as the "from" address), so the package came back to me and meanwhile DHgate closed the whole order, even though I send it back to the seller right away! I can see in the post office tracking system that the seller has received the item, however I haven't heard from them since and haven't received my money back either. They are clearly hiding from me as any reliable person would refund in any case. Dhgate is no longer replying to my emails and I am absolutely furious how this can happen, and how they can't help the customer by blocking the seller until they have refunded, or something?

The bottom line is that the item WAS DAMAGED in the first place and now I'm left with no dress, nor my money!!

I sincerely hope everyone will try to avoid this "service" as best as they can because I feel, and actually I am, ROBBED. By the way, the seller is Songjia668, do NOT use them.

Product or Service Mentioned: Wedding Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $170.

Preferred solution: Full refund.

I didn't like: That they stole my money.

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BTW, I never received any refund for this and the seller never replied to me. I would have expected to get, at least, the dress back, that I paid for. Please avoid this site as it will rob you and is a big fat scam.I guess I'm only left with wishing bad karma to the people who robbed me!


Hi Tirkku,

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to Dhgate2014 #1483811

This is the typical response so the public thinks dhgate are good to go...AVOID!!!! USE AT YOR OWN RISK!!!!!

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