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1 comment

Worst website, seller with goog feedback you can trust, problem is the company they ask you for credit card pictures, form to fill, Already they took the money from my bank, not like pending transaction, is like transaction completed, cancelled all my orders even sending my credit cards photos, you will have the worst experience buying here, refund is like a month, I hope they make refund, costumer service is a robot with automatic answers

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with DHgate. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Hi Twiggy_scrappi_pepe!

We apologize for the inconvenience this has caused you. At the same time, the information that we are asking from you regarding your payment is needed by our Safety Center in order for them to verify your payment.

The verification of your order is for us to make sure that you are the one who made the transaction. This is to make sure that your account is protected from fraudulent transactions.

Regarding the time frame for the refund, credit card refunds do take time to be processed since the refund comes from an international transaction. The 10-15 business day time frame is also set by your card issuing bank and DHgate does not have any control of the bank's processes.

When you connect with us through our online chat service, you will be connected to our robot, TangTang.

TangTang is set on as the first one to assist you in case you have general questions that it can help you. If TangTang does not give you the answer you need, you can always connect with a live customer service representative by click on the "Switch to Live Chat" option found in the chat box.

If you have any other questions, please do not hesitate to contact us through the following link: or send an email to .

Regards, Samantha Customer Service Center

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