Product: Dhgate Account Clear all filters (0 of 29 reviews match)
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Somehow my account just went away.. I put in my email and password and the account was empty I couldn't find my orders or my refunds... How can I get my account back? Hope I don't lose out on ALL my money
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Dhgate2014
Dhgate2014

Hi CertainMacaw,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your ...

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Dhgate Account
#1280511
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They charge your card instantly but then they cancel your order. Using Payment Verification Failed. Then they send two emails, one saying that the refund has been issued the other says that it has been completed. However, when you check your account you do not see a...
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Dhgate2014
Dhgate2014

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you h...

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Dhgate Account
#1257049
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Dhgate - Account

I bought a lot of products for my wedding including shoes and now my account is blocked and I can't even access the website. I uninstalled the app to see if that would help but it keeps saying network error. It has been doing this for 2 days now. I'm concerned I won't receive any of my items for my wedding. I have spent hundreds of dollars because I thought they were a legit company.
2.6
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
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Dhgate Account
#1211854
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THIS IS JASMINE YADEGAR ON NOVEMBER 14, 2017 I WIRE TRANSFERRED 400 US DOLLARS TO HSBC TO BE DEPOSITED IN MY ACCOUNT NO EW1004108043 TO PURCHASE A DRESS FROM ONE OF DHGATE VENDORS FOR 2 MONTHS DHGATE KEEPS TELLING ME THEY HAVE NOT RECEIVED THE FONDS AND THEIR BANK SENT...
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Dhgate2014
Dhgate2014

Hi Jasmine,We traced the payments made on your account but there are no payment confirmed. Please communicate with your bank so they can check and arrange this for you.If you ...

Product
Dhgate Account
I liked
  • Online chat
  • I want my money sent to dhgate deposited to my account
I didn't like
  • Dhgate is not creditting my money to my account
#1179457
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Contacted DHGate chat and they said to email Safety email and provide picture of my credit card :”(covering the middle numbers ). So I did.. sent verification 2 times I even showed a copy of my statement showing that my bank allowed payments to come out. Nothing has...
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Anonymous
MODI

I do not know if they want to steal YOUR credit card information or the details of YOUR identity, or both.

Dhgate2014
Dhgate2014

Hi,We are sorry to hear about your experience. Please send us the order numbers pertaining to this issue so that we can check the order details for us to see how we can assist...

1.8
Product
Dhgate Account
#1176896
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When you get in to DHGate system it is vary hard to close your account and they keep your credit card info forever!! Stay away from DHGATE !!! I tried to reach customer service live chat when I got my turn the system sent me automatic system.I tried three times. It...
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Anonymous
Scott kehoe

How about getting letters from lawyers threatening to sue over trademark violations, fake sdxc cards, counterfeit. How about sending pictures of damaged opened cards and being...

Anonymous
Anonymous

SOME MAY THINK IT'S FAKE OR TO LONG OF A WAIT BUT I'VE BEEN ORDER FROM HERE ALL THE TIME NEVER REALLY HAD ANY PROBLEMS ALSO I CAN TRACK ALL MY ORDERS.AND ITS BEEN 2 YEARS NOW ...

Product
Dhgate Account
#1173504
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I have purchased several items from DHGate. All of a sudden I find they do not accept my password. Once they sent the asked for password they did and it worked, one time. Usually I am stuck in check out. I find this a problem of someone on your end not paying attention...
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Dhgate2014
Dhgate2014

Hi Roger,Thank you for your feedback! We checked it here that you have just placed an order 2 days ago. Just to make sure we got your concern right, you cannot open and sign i...

4.6
Product
Dhgate Account
I didn't like
  • Checkout problems
#1114079
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I contacted my bank and corrected the issue and on Dhgates website. After many attempts to pay I gave up. I re-registered using another email and used visa checkout and it worked for 4 purchases, now it has refused payment b/c of address issues. I didn't change...
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Dhgate2014
Dhgate2014

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you ...

Product
Dhgate Account
#1094742
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Dhgate - Similar

I used my dads credit card on Dh gate next thing you know it was maxed out on iTunes and google 100 dollar things and it took 3 almost 4 thousand dollars !!!!
Product
Dhgate Account
#1089111
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Early this year, I placed an order with DHgate for Asics running shoes (order# 337445231). I attempted to pay with credit card but DHgate website did not accept my cc payment and offered a bank-transfer option with bank account information and a reference number. I...
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Anonymous
Pissed customer

Hi ! Just wanted to join you against DHGate. This i a disgusting company, a bunch of Chinese crooks.My story is very simple, in May 2015 I ordered a pair of shoes, asked for ...

1.0
Product
Dhgate Account
#1059309
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