Product: Dhgate Account Clear all filters (35 of 35 reviews match)
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Verfication cade messed up during sign in. It keeps saying wrong verification even thought its right
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1 comment
Nadya
#1677126

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1519515 Review #1519515 is a subjective opinion of poster.
Product
Dhgate Account
I'm having an issue with logging into my account that I made a purchase on, for some reason it's saying my email can't be found & I don't know why when I made a purchase 2-3 weeks ago. I need this to be resolved so I can see if my package was sent out or to initiate a...
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1 comment
Nadya
#1673490

Hi FlakyBandedPalmCivet, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1514313 Review #1514313 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Damaged or defective

Update by user Dec 11, 2018

I don't want this review up and don't want to harp on this anymore

Original review posted by user Dec 10, 2018

I'm trying to delete my account my registered email is andreaj2184@gmail.com the reason I wont my account closed is because I wont do any future buying with this site.
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1 comment
Nadya
#1610799

Hi HighfalutinHumpbackWhale, Please send an email to manager@dhgate.com and request to have your account closed. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Resolved
Review
#1419545 Review #1419545 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Poor customer service
Its extremely difficult to live chat (i tried 20x only got through once) when i Notified my bank dhgate shut down my account. Not only my card but my girlfriend card. The companies i ordered from did not double charge i don't know who did. Now i can no longer order...
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3 comments
Anonymous
#1623794

Yes DHgate bad business do not buy!!! I to was scammed by them customer service never responds ! They sent me garbage that was not worth what I paid for so beware!!!!

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Review
#1384663 Review #1384663 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Problems with payment
1.0
Details
DH Gate is the SINGLE WORST company I have ever dealt with. First they sent me a dress that was nothing like the photo. Next, I had to pay higher shipping costs than the dress actually cost to return in and get my money back. Now, almost 4 months later, DH Gate has...
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1 comment
Nadya
#1550193

Hi YellowStarfish794, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1341612 Review #1341612 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
All of the above
Loss
$102
Preferred solution
Full refund
Somehow my account just went away.. I put in my email and password and the account was empty I couldn't find my orders or my refunds... How can I get my account back? Hope I don't lose out on ALL my money
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2 comments
Nadya
#1502130

Hi CertainMacaw,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

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Review
#1280511 Review #1280511 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Damaged or defective
They charge your card instantly but then they cancel your order. Using Payment Verification Failed. Then they send two emails, one saying that the refund has been issued the other says that it has been completed. However, when you check your account you do not see a...
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4 comments
Anonymous
#1657500

If you paid using your credit card, all you have to do is file a dispute with your bank.

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Review
#1257049 Review #1257049 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Problems with payment

Dhgate - Account

2.6
Details
I bought a lot of products for my wedding including shoes and now my account is blocked and I can't even access the website. I uninstalled the app to see if that would help but it keeps saying network error. It has been doing this for 2 days now. I'm concerned I won't receive any of my items for my wedding. I have spent hundreds of dollars because I thought they were a legit company.
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Review
#1211854 Review #1211854 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Damaged or defective
THIS IS JASMINE YADEGAR ON NOVEMBER 14, 2017 I WIRE TRANSFERRED 400 US DOLLARS TO HSBC TO BE DEPOSITED IN MY ACCOUNT NO EW1004108043 TO PURCHASE A DRESS FROM ONE OF DHGATE VENDORS FOR 2 MONTHS DHGATE KEEPS TELLING ME THEY HAVE NOT RECEIVED THE FONDS AND THEIR BANK SENT...
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1 comment
Nadya
#1426398

Hi Jasmine,

We traced the payments made on your account but there are no payment confirmed. Please communicate with your bank so they can check and arrange this for you.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Review
#1179457 Review #1179457 is a subjective opinion of poster.
Product
Dhgate Account
Pros
  • Online chat
  • I want my money sent to dhgate deposited to my account
Cons
  • Dhgate is not creditting my money to my account
Reason of review
Problems with payment
Loss
$400
Preferred solution
Deliver product or service ordered

Contact Dhgate Customer Service

Website:
www.dhgate.com
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Reviews

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  5. 656 reviews
Dhgate reviews
1.8
Details
Contacted DHGate chat and they said to email Safety email and provide picture of my credit card :”(covering the middle numbers ). So I did.. sent verification 2 times I even showed a copy of my statement showing that my bank allowed payments to come out. Nothing has...
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3 comments
Anonymous
#1590887

Alishia Couplin for some reason it wont let me do it with this new order so im hoping that they just send my stuff any way

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Review
#1176896 Review #1176896 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Problems with payment