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2 comments

Order received was incorrect ..colors ordered not received & quantity of colors was not as ordered & some colors did not match picture at all & the shipment date was 10 days off ..

contacted seller & was told sorry will do better next time .. want be a next time if something can't be resolved ..

I can't fill my orders w wrong items !Order # 334064695

This reviewer shared experience and wants this business to read this review and look into the issue (if any). Stumpys is overall dissatisfied with Dhgate. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Anonymous
#1247764

Email saying I have a reply from

DHgate is also bogus !Lol ..

they can't tell the truth about anything ... is that to much to ask ? Thanks for such a ridiculously terrible experience.

You can't ever get a hold to anyone to help you out ..just a constant run around

Dhgate2014
#1247348

Hi Stumpys,

We are sorry to hear about your experience.For this issue, we suggest that you file an After-sale dispute so that we can assist you in getting a resolution.

Here's how you can open a dispute:

1. Click on "My DHgate" link found on the upper right part of the homepage.

2. Click "My Orders" on the left side of the page.

3. Find your order number.

4. Click on "Open an After-sale Dispute" button at the right side of the page under the order number so that you can fill out the dispute page. Please be sure to upload evidences to support your claim, the evidences you're going to upload will help us in mediating the issue successfully and for us to give you a favorable solution. For reference on what is the best evidence that you can provide, please check this link: http://help.dhgate.com/help/buyerhelpen.php?artid=BD4E28A5B7AEEB64E04010AC0B647863&catid=3303#help_php-searchmiddel-3 .

Please also be sure to use a computer when filing a dispute and google chrome as your browser since these are compatible with our website. Other browsers and devices do not support all the features on our site which cause issues.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .Regards, Sil Customer Service Center DHgate.com

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