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DFH GATE IS A Chinese SCAM. DO NOT give them your money or your credit card info.

They will send you an email saying your item has shipped. Then they will cancel your tracking number. Then they will tell you your item has arrived at your local post office and you need to go pick it up??? WTF???

Imagine getting an email like that from Amazon or E-Bay. What post office??? Where??? I just walk in and ask for my package???

They repeat this same scam over and over. Now I need to cancel my credit card because who knows what else they are going to pull *** me for trusting a Chinese website.

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Please provide us with your login email so we can check this on our end. Or if you have the correct order number, please have that provided also. We are not able to check anything and provide the resolution on your complaint if we do not have the correct information.

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Riane Customer Service Center



We are sorry to hear about your experience. Please provide your order number so that we can check the order details and see what we can do to resolve the issue.

In the email that was sent to you to go to your post office and pick up the package, the tracking number was indicated as the subject. That is what you should use as a reference of the package and give it to your post office for them to find it and give the item to you.

DHgate has a money back guarantee called Escrow Service that ensures the return of the full payment of the customer if something goes wrong in a transaction provided that you have followed our processes and policies in getting so. We are committed to give refunds and we have to follow our refund process.

We appreciate your trust in, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: or send an email to .

Regards, Sil Customer Service Center

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