I Purchased a tool on 7-21-15. It arrived late and damaged. Asked for money back. Seller finally agreed to refund if I sent product back to them. I sent it back exactly as I was asked to do. They claim to have never received it. I opened dispute with dhgate and they kept asking me for more evidence. I sent them pics of all product damage and shipping labels and receipt. I have been in an online chat with them many times and got nowhere ( usually cut off ). I came back to find dispute closed and now they won't even communicate with me. Now I am out original price + shipping back to them. I still try to communicate directly with seller , but they just keep stringing me along. This has been the most frustrating thing I have ever been through. I found out recently at USPS that if you want a packaged tracked in china you have to send it by 1 of 4 ways otherwise it stops at the border! I was not asked to ship in it any of these matters, just regular ground tracking.
I have all pics of product, original packaging, shipping box labels, and receipts.
NOTE: China reverse engineers all our products. They build them with inferior materials with child labor and sweat shops. Then they sell this " NEW " product back to us at reduced price compared to original brand. You get what you pay for.
NOTE: Most electronics can't be updated because of stolen software.
IF you by from china--you-- hurt AMERICA !!!!!!!
I will never do it again. I check every label now.
This reviewer shared experience about "almost all of the above." and wants this business to issue a full refund as the author lost $120. Busted2015 is overall dissatisfied with Dhgate and uploaded picture s. The most disappointing about sbb key programmer at Dhgate was no buyer protection Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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