Contact DHgate Customer Service
DHgate Phone Numbers and Emails
Customer Service:
-
+86 108 225 7676China
-
+90 212 296 4569Turkey
DHgate Emails:
Contact Information
DHgate Website:
DHgate Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 30592,
Rancho Santa Margarita,
California 92688
Other Location:
8F Bldg A, U-Center,
28 Chengfu Road,
Haidian District,
Beijing 100083
How Good is DHgate's Customer Service?
Summary of DHgate Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DHgate?
Shipping and Delivery Question:
- “Did not get package”
- “Order said it was delivered to my address in Washington. But was delivered to an address somewhere in Florida.”
- “Awaiting shipment of order”
Request for Information Question:
- “Order inquiry”
- “Confirm”
- “Question about my order”
Refund Question:
- “I want a refund”
- “Refund”
- “I need a refund”
Payments and Charges Question:
- “Paid but awaiting payment”
- “Pending payment verification”
- “Unauthorized charge on my debit card”
Activation/ Cancellation Question:
- “Cancelled Order”
- “They cancelled my account”
- “To cancel order”
Product/ Service Question:
- “I lost access to Apple ID”
- “Trying to order product”
- “No product no customer service”
Account Question:
- “Accounts keep getting closed”
- “Can't log into my account”
- “Can't log in”
Cards Question:
- “Card theft”
- “My card was used without my permission”
- “Someone stole my credit card”
Return/ Replace Question:
- “Return”
- “Return and refund”
- “I want to change my adress for delivery”
Staff Question:
- “Customer service”
- “Customer service representative”
- “Need to speak to a manager”
Website/ Application Question:
- “Trouble with websites”
- “Website”
- “My order is not showing up on the website”
Other Question:
- “Order update”
- “My order”
- “Wsiting for order”
About
DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China
DHgate is ranked 53 out of 676 in Auctions and Marketplaces category
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