DHgate Phone Numbers and Emails

Toll-Free Number:

  • (877) 927-7268
    US

Customer Service:

  • +86 108 225 7676
    China
  • +90 212 296 4569
    Turkey

DHgate Emails:

Customer Service
Media
Affiliates

DHgate Contact Information

DHgate Website:

DHgate Help Center:

Corporate Office Address:

DHgate.com
32550 Central Ave
Union City, California 94587
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 30592,

Rancho Santa Margarita,

California 92688


Other Location:

8F Bldg A, U-Center,

28 Chengfu Road,

Haidian District,

Beijing 100083

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Customer Service Rating and Reviews

2.4 / 5
Poor
Rebecca G Izv
Refused refund
1.0

I ordered a dress. I received the wrong item, the item was poorly made. The seller refuses to respond and refuses a refund. DhGate has a terrible customer service system. You cant speak to anyone...

Pissedconsumer3716754
Seller refusing to refund me

I requested a refund the same day I received the package. The seller ignored all my request for a refund Im stuck with a product I cant use. Terrible customer service

Summary of DHgate Customer Service Calls

20.9K TOTAL
CALLS
02:03 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DHgate Customer Service?

Shipping and Delivery Question:

  • “Shipping cost”
  • “Did not receive order”
  • “Sent my package to wrong address”

Request for Information Question:

  • “Risk verification”
  • “Order inquiry”
  • “Checking”

Refund Question:

  • “Refund”
  • “I need a refund”
  • “Refund issues”

Payments and Charges Question:

  • “Fraudulent transaction”
  • “Billing issue”
  • “Fraudulent charges”

Activation/ Cancellation Question:

  • “Items being canceled with no refund!”
  • “Cancellation I didn't want cancelled and did not receive my first time buyer coupon”
  • “I accidently ordered 2 iPhone I want cancel one”

Cards Question:

  • “Card”
  • “Card not going through”
  • “Card verification failure”

Product/ Service Question:

  • “Because y'all sold me some fake shoe nd I need my money back”
  • “Buying”
  • “I have problems with my order and have sent emails and I am not getting any help.”

Account Question:

  • “Account under risk control”
  • “My account and a order”
  • “My account was closed”

Return/ Replace Question:

  • “Return”
  • “I want to return an order”
  • “I want to return”

Staff Question:

  • “Customer service”
  • “Customer service about transaction”
  • “I want to speak to customer service”

Website/ Application Question:

  • “My order is not showing up on the website”
  • “I want to make sure you legitimate website”
  • “I've placed an order online yesterday afternoon and I've not received any notification that my order is awaiting shipment. I've received payment confirmation, but that's it. No email, nothing else. I have the app as well and it says I've no pending o”

Other Question:

  • “Pissed off”
  • “Besteling nog niet verzonden en ik wil het annuleren”
  • “Ok don't recive my package”

About

DHgate Terms of Service
To read more: https://help.dhgate.com/help/buyer_about_usen.php?catpid=g7
DHgate Privacy Policy
To read more: https://help.dhgate.com/help/buyer_about_usen.php?catpid=g4
Top DHgate Services

Shipping Service, Customer Care, Shopping Advertisement

Top DHgate Products

Website, Marketplace, Account

DHgate Pros and Cons

Pros: Customer service, Good price, Pricing, Prices, Products

Cons: Customer service, Poor problem resolution, I have not received order, No easy way to get in touch with company, Bad service

Summary

DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China

DHgate reviews and complaints

DHgate is ranked 41 out of 451 in Auctions and Marketplaces category

Area Served

Canada, Worldwide, USA, Asia, UK, Europe

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

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