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Summary of Dhgate Customer Service Calls

206 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
01:56 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Dhgate to Ask about:

Payments and Charges:

  • “Payment authorization”
  • “I got charge for two pair of shoes but only wanted one pair”

Refund:

  • “Never got my refund”
  • “I want a refund”
  • “I did not want my items no more I want my refund”

Activation/ Cancellation:

  • “Want to cancel a order”
  • “I need to have my order cancelled”
  • “Cancel order”

Request for Information:

  • “Checking on my order”
  • “Order question”

Shipping and Delivery:

  • “When dose my order come in.Im not comfortable now that I orderd from you.You emailed saying tracking number has changed”
  • “I’ve gotten my money took and I didn’t get my shoes and it says that the shoes have not be shipped”
  • “Delivery Information”

Product/ Service:

  • “I'm not sure which dress is which style for the gold mermaid to order are this five different styles cause a need each style a,b,c,d and r”
  • “I would like to order a dress but i need it to be here by by august 15, 2018”
  • “Your system won’t let me process my order,in my back has no restrictions on there end”

Return/ Replace:

  • “Return shoes for bigger size”

Account:

  • “Account”

Other:

  • “On line support not availible for days”
  • “Asking about my order”
  • “Didnt understand my emal”

Dhgate Rating Stats

3.4 out of 5 stars
based on 1719 reviews
See all 2440 reviews

Rating stats

  1. 383 reviews
  2. 191 reviews
  3. 152 reviews
  4. 340 reviews
  5. 653 reviews

About Dhgate

Top 5 Dhgate Products

Website, Marketplace, Account, Profile, Coupon

Top 5 Likes about Dhgate

Customer service, Prices, Products, Price, Good price

Top 5 Dislikes about Dhgate

Customer service, No refund, False tracking number, Deceitful tactics, Shipping time

Summary

DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China

Dhgate reviews and complaints

Dhgate is ranked 10 out of 252 in Auctions and Marketplaces category

Area Served

Canada

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Dhgate Stats

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Number of Calls

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