Contact Information

Dhgate Phone Numbers

Squaretrade:

  • (877) 927-7268 toll-free
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Dhgate Email:

Corporate Office Address:

DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands

Fax:

86-10-82025922

Other Info:

customer-support@dhgate.com
Mon-Sun 9:00am to 6:00pm (GMT+08:00)

Help in Social Networks:

Summary of Dhgate Customer Service Calls

849 TOTAL
CALLS
49% SUCCESSFUL
CONNECTIONS
01:59 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Dhgate to Ask about:

Shipping and Delivery Question:

  • “Tracking”
  • “Tracking an order”
  • “No delivery”

Refund Question:

  • “Money refund”
  • “I purchase a woman champion sweatsuit and its to small i need refund or exchange” , Review # 1707736
  • “Need refund” , Review # 1706066

Payments and Charges Question:

  • “Unauthorized purchase was made”
  • “Transaction issue”
  • “Payment authorization”

Request for Information Question:

  • “Checking on my order”
  • “Questions Question about an item”
  • “Question about a suit”

Activation/ Cancellation Question:

  • “Cancel order”
  • “I need to have my order cancelled”
  • “Canceled order”

Return/ Replace Question:

  • “Return”
  • “Returns”
  • “Return shoes for smaller size”

Product/ Service Question:

  • “Seller has closed out there store shortly after i placed order and item i got was defective so now i cant get them to communicate with me and customer service on site is no help cause it dosen't understand problem”
  • “Items are being sent around australia amd they arnt even what i have order apparently as i call the post and they tell me it isnt what im waiting on”
  • “Made order and took money from my bank account and it didn't send me a confirm email and doesn't show my order now”

Cards Question:

  • “Having trouble using my card for payment”
  • “Can't use my credit card”
  • “Declining card” , Review # 1692063

Account Question:

  • “Change password asap...”
  • “Cant find account i ordered” , Review # 1703943
  • “My account is blocked and I cannot pay my order”

Staff Question:

  • “Customer Service about my order”
  • “Customer service”

Other Question:

  • “Missing purse”
  • “Did receive package”
  • “Nd itry to track with the numbers provided and it keeps saying its the wrong numbers so now im worried im being scammed”

Dhgate Rating Stats

3.3 out of 5 stars
based on 1832 reviews
See all 2668 reviews

Rating trend

About

Dhgate Terms of Service
To read more: https://help.dhgate.com/help/buyer_about_usen.php?catpid=g7
Dhgate Privacy Policy
To read more: https://help.dhgate.com/help/buyer_about_usen.php?catpid=g4
Top Dhgate Services

Shipping Service, Customer Care, Shopping Advertisement

Top Dhgate Products

Website, Marketplace, Account

Dhgate Pros and Cons

Pros: Customer service, Prices, Products, Price, Good price

Cons: Customer service, No refund, False tracking number, Deceitful tactics, Bad service

Summary

DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China

Dhgate reviews and complaints

Dhgate is ranked 16 out of 467 in Auctions and Marketplaces category

Area Served

Canada, Worldwide

Payment Methods

VISAMasterCard

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Dhgate Stats

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Number of Calls

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