Dhgate Contact Information

SquareTrade:

  • (877) 927-7268 toll-free

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands

Fax:

86-10-82025922

Other Info:

customer-support@dhgate.com
Mon-Sun 9:00am to 6:00pm (GMT+08:00)

Social Networks:

Summary of Dhgate Customer Service Calls

383 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
01:54 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Dhgate to Ask about:

Payments and Charges:

  • “Verify payment”
  • “Over charged”
  • “Charged my card twice”

Shipping and Delivery:

  • “Tracking”
  • “None valid tracking number”
  • “Delivery”

Request for Information:

  • “Order question”
  • “Checking on my order”
  • “To ask a question about a particula gown”

Activation/ Cancellation:

  • “Want to cancel a order”
  • “I need to have my order cancel and replace another one because all of my items ard not on the order but it has been paid for”
  • “I need to have my order cancelled”

Refund:

  • “I want a refund”
  • “Money refund”
  • “I did not want my items no more I want my refund”

Return/ Replace:

  • “Return”
  • “Wrong color shoes and I returned them and didn’t get the right ones”
  • “Return shoes for bigger size”

Product/ Service:

  • “I'm not sure which dress is which style for the gold mermaid to order are this five different styles cause a need each style a,b,c,d and r”
  • “I would like to order a dress but i need it to be here by by august 15, 2018”
  • “Your system won’t let me process my order,in my back has no restrictions on there end”

Cards:

  • “Missing sd card”

Staff:

  • “Customer service”

Account:

  • “Account”

Other:

  • “Geen schoenen gekregen”
  • “Enquiry”
  • “J’ai pas reçu mon commande”

Dhgate Rating Stats

3.3 out of 5 stars
based on 1744 reviews
See all 2495 reviews reviews

Rating stats

  1. 397 reviews
  2. 194 reviews
  3. 152 reviews
  4. 346 reviews
  5. 654 reviews

Rating trend

About Dhgate

Top 5 Likes about Dhgate

Customer service, Prices, Products, Price, Good price

Top 5 Dislikes about Dhgate

Customer service, Lack of refund, False tracking number, Deceitful tactics, Shipping time

Summary

DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China

Dhgate reviews and complaints

Dhgate is ranked 11 out of 321 in Auctions and Marketplaces category

Area Served

Canada

Payment Methods

VISA

Edit Description
Show

Dhgate Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Dhgate to

i
Aliexpress
Aliexpress
1183 reviews
1.8
Compare
Ebay
Ebay
1256 reviews
1.9
Compare
Wish
Wish
5096 reviews
2.2
Compare
Amazon
Amazon
1885 reviews
2.2
Compare
Alibaba
Alibaba
216 reviews
2.1
Compare
TeeChip
TeeChip
Has verified representatives
2464 reviews
1.7
Compare
Show


Report

Products and Services Sold by Dhgate

Write a review
Do you have something to say about Dhgate? What happened? What can we help you with?
Submit review Don't show this popup