Dhgate Contact Information

SquareTrade:

  • (877) 927-7268 toll-free

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Currently you can call only US numbers.

Headquarters Address:

DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands

Fax:

86-10-82025922

Other Info:

customer-support@dhgate.com
Mon-Sun 9:00am to 6:00pm (GMT+08:00)

Social Networks:

Summary of Dhgate Customer Service Calls

411 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
01:57 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Dhgate to Ask about:

Payments and Charges:

  • “Payment”
  • “Charged for $12.83 USD & have no record of the item purchased” , Review #1444720
  • “Only bought 2 items being charged for 5”

Shipping and Delivery:

  • “Tracking”
  • “None valid tracking number”
  • “Delivery”

Refund:

  • “Money refund”
  • “Refund”
  • “I want a refund”

Request for Information:

  • “Order question”
  • “Checking on my order”
  • “To ask a question about a particula gown”

Activation/ Cancellation:

  • “Want to cancel a order”
  • “I need to have my order cancel and replace another one because all of my items ard not on the order but it has been paid for” , Review #1385021
  • “I need to have my order cancelled”

Return/ Replace:

  • “The shoes are the wrong size and I wish to return them for a full refund”
  • “Return”
  • “Wrong color shoes and I returned them and didn’t get the right ones” , Review #1392856

Product/ Service:

  • “I'm not sure which dress is which style for the gold mermaid to order are this five different styles cause a need each style a,b,c,d and r”
  • “I would like to order a dress but i need it to be here by by august 15, 2018”
  • “Your system won’t let me process my order,in my back has no restrictions on there end”

Cards:

  • “Missing sd card”

Staff:

  • “Customer service”

Account:

  • “Account”

Other:

  • “THAT YOU TOOK MY MONEY AND ARE NOT PROVIDING ME WITH THE PRODUCT” , Review #1453122
  • “Wanted to know where the store was located at”
  • “The store I ordered from they say that the store is closed”

Dhgate Rating Stats

3.3 out of 5 stars
based on 1758 reviews
See all 2532 reviews reviews

Rating stats

  1. 403 reviews
  2. 199 reviews
  3. 155 reviews
  4. 346 reviews
  5. 654 reviews

Rating trend

About Dhgate

Top 5 Likes about Dhgate

Customer service, Prices, Products, Price, Good price

Top 5 Dislikes about Dhgate

Customer service, No refund, False tracking number, Deceitful tactics, Shipping time

Summary

DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China

Dhgate reviews and complaints

Dhgate is ranked 12 out of 361 in Auctions and Marketplaces category

Area Served

Canada

Payment Methods

VISA

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Dhgate Stats

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