Contact Information

Dhgate Phone Numbers

Toll-Free Number:

  • (877) 927-7268 toll-free

Squaretrade:

  • (877) 927-7268 toll-free
  • +86 108 225 7676
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Corporate Office Address:

DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands

Fax:

86-10-82025922

Other Info:

Alternative email addresses:

service@dhgate.com
Mon-Sun 9:00am to 6:00pm (GMT+08:00)

media@DHgate.com

Help in Social Networks:

Summary of Dhgate Customer Service Calls

1609 TOTAL
CALLS
27% SUCCESSFUL
CONNECTIONS
01:59 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Dhgate to Ask about:

Shipping and Delivery Question:

  • “To see if my order was shipped”
  • “Invalid tracking”
  • “No delivery”

Refund Question:

  • “Refund. I didn't get what I ordered”
  • “Money refund”
  • “Refund”

Request for Information Question:

  • “Questions Question about an item”
  • “Important Question about my deller”
  • “To check the status of a order”

Payments and Charges Question:

  • “Over charged”
  • “Payment”
  • “Charged my card twice”

Activation/ Cancellation Question:

  • “Want to cancel a order” , Review # 1771087
  • “Cancel order”
  • “Canceled order”

Cards Question:

  • “Card issue”
  • “Why my card won't go through”
  • “Can't use my credit card”

Product/ Service Question:

  • “Dispute not working..Seller stated they don’t have the product but they won’t refund my money!”
  • “I order a watch and I haven't received it yet”
  • “Order not working”

Return/ Replace Question:

  • “Need return label”
  • “To see about returning an item”
  • “Return jacket for larger size”

Account Question:

  • “"I DONT HAVE A PASSWORD AND CANT LOGIN TO TRACK MY ORDER OR NOTJING, I WAS TOLD TO GO TO FORGOT PASSWORD AND ENTER MY EMAIL ADDRESS WITCH I DID MULTIPLE TIMES & IT NEVER WORKED SO IM BLIND TO WERE MY ORDER IS HOW TO TRACK IT WHEN WILL IT ARRIVE ECT”
  • “Need help locating my account and order”
  • “Change password asap...”

Staff Question:

  • “Customer Service about my order”
  • “Customer service”

Website/ Application Question:

  • “Website said package would be delivered in 7 days...where is my package”

Employment Question:

  • “I bought a prepaid debit card & my order keeps getting rejected”

Other Question:

  • “My package”
  • “Fraud”
  • “Orders”

Dhgate Rating Stats

3.2 out of 5 stars
based on 1871 reviews
See all 2765 reviews

Rating trend

About

Dhgate Terms of Service
To read more: https://help.dhgate.com/help/buyer_about_usen.php?catpid=g7
Dhgate Privacy Policy
To read more: https://help.dhgate.com/help/buyer_about_usen.php?catpid=g4
Top Dhgate Services

Shipping Service, Customer Care, Shopping Advertisement

Top Dhgate Products

Website, Marketplace, Account

Dhgate Pros and Cons

Pros: Customer service, Prices, Products, Price, Pricing

Cons: Customer service, No refund, False tracking number, Deceitful tactics, Bad service

Summary

DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China

Dhgate reviews and complaints

Dhgate is ranked 12 out of 434 in Auctions and Marketplaces category

Area Served

Canada, Worldwide, USA

Payment Methods

VISAMasterCard

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Dhgate Stats

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Number of Calls

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