DHgate Phone Numbers and Emails

Customer Service:

  • +86 108 225 7676
    China
  • +90 212 296 4569
    Turkey
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DHgate Emails:

Customer Service
Media
Affiliates
service.tr@dhgate.com
China
dhgate@khlglobal.com
Turkey
media@dhgate.com
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How to Contact DHgate Customer Service?

How to Contact DHgate Customer Service?

What is the DHgate Customer Service Phone Number?

The customer service phone number for DHgate is (86) 10 - 8202 8870 ext. 8365. This number will directly connect you to the DHgate headquarters, and thereafter you shall be prompted to the customer service department. Since the headquarters is in China, note that the time zone is GMT +8, and the contact number is available from 9 AM to 6 PM, throughout the week.

What Is the DHgate Customer Service Email Address?

The customer service email address for DHgate is service@dhgate.com. You can use this email address to reach out to DHgate's customer service team with any inquiries, concerns, or feedback you may have regarding your orders or any other aspect of their services. DHgate customer service team usually replies within 24 hours of receiving the email; however, if you do not get any response you can send another mail with details of yours and your order.

Can I Contact DHgate Customer Service by Online Chat?

You contact DHgate customer service via online chat by using the live chat option available on their website. Simply visit the DHgate website and look for the live chat feature, usually accessible through a pop-up box on the main page. Click on the chat option and select the type of question or issue you have. Available 24/7, you will be connected with a DHgate agent who will assist you with your concerns and provide the necessary support.

PissedConsumer Club

Contact Information

DHgate Website:

DHgate Help Center:

Corporate Office Address:

DHgate.com
32550 Central Ave
Union City, California 94587
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 30592,

Rancho Santa Margarita,

California 92688


Other Location:

8F Bldg A, U-Center,

28 Chengfu Road,

Haidian District,

Beijing 100083

More contact details

DHgate Customer Service Reviews

2.4 / 5
Poor
Michael H Kva
Need a refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have a issue with a seller didnt send my package to my address only thing I received is a missing item notice and I open a dispute and from since trying to chat with the customer care and there is no possible way to do so. Im very upset and I will bring this matter to the law since DHGate has no possible way to contact for an inconvenience.

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Heather S Lac
Refund

Order 311******** never created shipping label it has been months.
311******** i ordered 3 and only received 1.
311******** is broken
I want a refund on all items not received. The website makes it very difficult to make a return or to speak to any customer service this is my first time with the website and is terrible to navigate.

Please advise I do not want to dispute with credit card company. Thank you Heather Smith

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Aum Pmf
Kept hanging up on me
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I would have gave it zero stars, but not allowed to. Cant find any information about my package tried to call. Customer service kept hanging up on me then the call just wouldnt go through very unprofessional.

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Guest-5358157
Horrible Site
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Nothing makes sense on this site. The picture shows clothing and say youth, women, men.

I tried to buy, doesn't give option. I tried from laptop and cell and got 2 different prices. The customer service is lousy, no one responds, no one fixes problems.

The prices are not even that great. You can get same good deal on sites like fb marketplace, why waste time n money waiting for item to be shipped from China and take a month?!!!

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How Good is DHgate's Customer Service?

Milka Byv
Milka Byv
Feels Disappointed | Mar 11, 2024

They keep closing accounts n terminating all orders.

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Thuy Ytl
Thuy Ytl
Feels Disappointed | Mar 08, 2024

No me han enviado mi paquete me equivoque en la dirrecion de mi casa ok es una masía y no sale y espero porfavor que me llamen a mi móvil 68251**** ok yo e pagado unas bailarinas 82 euros y un bolso de 33 euros y que se ponga el transportista en contacto conmigo en barcelona por favor hos lo suplico

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Maria Delia M
Maria Delia M
Feels Disappointed | Feb 21, 2024

Necesito respuestas ,de si me van a devolver el dinero y no quiero que me estén dando largas a este asunto espero respuesta antes de poner un mal review en su página

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Madelynn Bsh
Madelynn Bsh
Feels Disappointed | Feb 09, 2024

i haven’t talked to anyone wtf

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Eva T Bbw
Eva T Bbw
Feels Disappointed | Feb 07, 2024

I need to speak with someone because im waiting for 20 days and my package us not here

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Brandi H Fml
Brandi H Fml
Feels Disappointed | Jan 22, 2024

IF I COULD PUT A ZERO(0) I WOULD I CAN NOT REACH ANYONE AND KEEP GETTING THE RUNAROUND ABOUT MY ORDER THAT WASNT AS DESCRIBED. WHEN TJE PACKAGE WAS OPENED MY SON AND I WERE EXTREMELY DISAPPOINTED AND THE POOR QUALITY AND THE MISSPELLED WORDS WAS SHOCKING NOT TO MENTION MY SON ORDERED IT AND OF COURSE CHILDREN…. HE DOESNT KNOW/REMEMBER HIS LOGIN INFO. THANK GOODNESS FOR THE SCREENSHOT OF THE ORDER NUMBER WITH THE AMOUNT PAID. I JUST WANT MY MONEY BACK AND THEY CAN MOST DEFINITELY HAVE THE MISSPELLED SHOES BACK. THEY ARE IN A CORNER IN HIS ROOM IN TNE BAG THE ITEM IS TRASH. I JUST WANT THIS ISSUE RESOLVED PROMPTLY WITH A FULL REFUND THE SELLER NEEDS TO BE REPORTED FOR FRUAD AND THEFT AND WORE FRUAD

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Summary of DHgate Customer Service Calls

24.7K TOTAL
CALLS
02:03 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DHgate?

Shipping and Delivery Question:

  • “Did not get package”
  • “Order said it was delivered to my address in Washington. But was delivered to an address somewhere in Florida.”
  • “Awaiting shipment of order”

Request for Information Question:

  • “Order inquiry”
  • “Confirm”
  • “Question about my order”

Refund Question:

  • “I want a refund”
  • “Refund”
  • “I need a refund”

Payments and Charges Question:

  • “Paid but awaiting payment”
  • “Pending payment verification”
  • “Unauthorized charge on my debit card”

Activation/ Cancellation Question:

  • “Cancelled Order”
  • “They cancelled my account”
  • “To cancel order”

Product/ Service Question:

  • “I lost access to Apple ID”
  • “Trying to order product”
  • “No product no customer service”

Account Question:

  • “Accounts keep getting closed”
  • “Can't log into my account”
  • “Can't log in”

Cards Question:

  • “Card theft”
  • “My card was used without my permission”
  • “Someone stole my credit card”

Return/ Replace Question:

  • “Return”
  • “Return and refund”
  • “I want to change my adress for delivery”

Staff Question:

  • “Customer service”
  • “Customer service representative”
  • “Need to speak to a manager”

Website/ Application Question:

  • “Trouble with websites”
  • “Website”
  • “My order is not showing up on the website”

Other Question:

  • “Order update”
  • “My order”
  • “Wsiting for order”

About

Summary

DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China

DHgate reviews and complaints

DHgate is ranked 53 out of 676 in Auctions and Marketplaces category

Area Served

Canada, Worldwide, USA, Asia, UK, Europe

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

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