DHgate Phone Numbers and Emails

Toll-Free Number:

  • (877) 927-7268
    US

Customer Service:

  • (877) 927-7268
    US
  • +86 108 225 7676
    China
  • +90 212 296 4569
    Turkey

DHgate Emails:

Customer Service
Media
Affiliates
Technical Support

DHgate Contact Information

DHgate Website:

DHgate Online Chat:

Corporate Office Address:

Century Fuxuan Technology Development (Beijing) Co., Ltd.
P.O. Box 30592 Second Floor of Cayside, Harbour Drive, S.M.B George Town,
Grand Cayman, Cayman Islands
Cayman Islands

Other Info (opening hours):

Hours:

Daily: 9:00am - 6:00pm (GMT+08:00)


Locations:

Billing Address

Sunlight(UK) Trading Limited

167 City Road,

London, England, EC1V 1AW

HongKong

Digitrading HongKong Limited

NO.603, 6th floor,NATHAN CENTRE

NOS.508G-508K NATHAN ROAD

KOWLOON


Fax:

+86-10-82025922
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DHgate Rating Based on 3.3K Reviews

Rating details

2.5
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service

Rating stats

Rating trend

Summary of DHgate Customer Service Calls

16.4K TOTAL
CALLS
02:02 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DHgate Customer Service?

Shipping and Delivery Question:

  • “Have not received order”
  • “Didn't receive package”
  • “Shipping”

Refund Question:

  • “Refund”
  • “Need my refund asap”
  • “Seller does not respond I want refund”

Request for Information Question:

  • “About my orders”
  • “Never receive confirmation Number”
  • “Ask question about shipping in africa”

Payments and Charges Question:

  • “Charged me 3x for 1 order”
  • “Won't accept payment”
  • “Overcharged”

Activation/ Cancellation Question:

  • “Need to unsubscribe”
  • “An issue with a order cancelliation”
  • “Cancelled order that I paid for and still want”

Cards Question:

  • “My card was bille. Did not receive order”
  • “Having trouble using my card for payment”
  • “My son had a purchase of $135 taking off his card he did not make that purchase nor does he have an account with yall”

Product/ Service Question:

  • “About product quality I ordered”
  • “It's not letting me buy anything”
  • “I order a cap I want to know when it be ship”

Account Question:

  • “Can't get into my account to track my order”
  • “Account Errors”
  • “Logged out of account, and It wont send me a reset password email”

Return/ Replace Question:

  • “Return”
  • “Return refund”
  • “To make a return”

Staff Question:

Website/ Application Question:

  • “I've placed an order online yesterday afternoon and I've not received any notification that my order is awaiting shipment. I've received payment confirmation, but that's it. No email, nothing else. I have the app as well and it says I've no pending o”
  • “The website do not support my order”
  • “The application is not recognizing my information”

Other Question:

  • “Missing package”
  • “Length of time for order”
  • “Missing”

About

DHgate Terms of Service
To read more: https://help.dhgate.com/help/buyer_about_usen.php?catpid=g7
DHgate Privacy Policy
To read more: https://help.dhgate.com/help/buyer_about_usen.php?catpid=g4
Top DHgate Services

Shipping Service, Customer Care, Shopping Advertisement

Top DHgate Products

Website, Marketplace, Account

DHgate Pros and Cons

Pros: Customer service, Good price, Pricing, Prices, Products

Cons: Customer service, Poor problem resolution, No easy way to get in touch with company, I have not received order, Bad service

Summary

DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China

DHgate reviews and complaints

DHgate is ranked 32 out of 394 in Auctions and Marketplaces category

Area Served

Canada, Worldwide, USA, Asia, UK, Europe

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

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