Manufacturer: Dhgate Category: Customer Care Clear all filters (296 of 43579 reviews match)
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To start off, DHgate has an amazing customer support service and they're always glad to answer any questions you may have. I've used their refund system in the past as well and it worked out great, it is fair to both the buyers and the sellers. They offer plenty of...
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Dhgate2014
Dhgate2014

Hi Tylerhamler,Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you t...

5.0
#1100513 by Tylerhamler
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Resolved
DHGate - Delayed refunds

Without those refunds, this review would have been much different, because I was questioning the whole buyer protection of DHGate. I am pleased that I can say the buyer protection is indeed legitimate, and my refunds were not being withheld. While it took a bit of effort to follow up with DHGate, the end result was good, and I am a happy customer...
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Dhgate2014
Dhgate2014

Hi italcanguy!Thank you for sharing your experience on the site! We are happy that you have trusted DHgate. We are looking forwarded in doing more business with you!Here is t...

Anonymous
Don

You can't possibly think that all dissatisfyed customers are going to go what I went through to find the right screen to send you this. If you think people will do what I'm do...

4.0
I liked
  • Quality
I didn't like
  • Delayed refunds
#1099958 by italcanguy
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I thought it finally when thou ,to find out it didn't and they closed the case. The time I spent was even worse then the junk I got. I WILL NEVER EVER WASTE ANYMORE MONEY OR TIME ON THESE SHISTER. NOT SURE IF THIS WILL EVEN GET POSTED BUT THATS OK, IVE COPY AND PASTED THIS TO EVERY SOIAL MEDA I CAN. SINCERELY ONE UNHAPPY CUSTOMER...
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Dhgate2014
Dhgate2014

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you ...

1.3
#1098076 by anonymous
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Dhgate - Good wholesale site

by ubrushc #1099641
4.4
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Dhgate is a good wholesale site. Pay attention to sellers' quality but dhgate staff are very helpful when needed. Good experience.
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Dhgate - GREAT

by anonymous #1098930
5.0
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My experience in DHgate is fantastic, I have bought very good items and I am very satisfied, when I have had some problem DHgate has helped me always solving the problem, at the moment I am very happy buying in this site and I will continue doing it. Regards and thanks for everything
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Dhgate - Mala experiencia *** un vendedor

by anonymous #1093115
3.9
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Hola llevo dos das exigiendo la devolucin total de mi pedido ya que el genero viene *** manchas. El vendedor me dice que no es su culpa y no me devuelve el dinero es una muy mala experiencia El nmero de pedido es :262280042 por si pueden ayudarme gracias
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You can trust dhgate with your money

by anonymous #1090193
4.9
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Additional Fees
Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Website
You can trust dhgate with your money
1 of 1
I never recieved my order and the seller started acting sly and wasnt replying to any of my messages, then i requested DHgate after the 5 th day and by this time i had lost all hope of getting my money back but dhgate came through and gave me back my money for not 1 but 3 orders which i did not recueve. I wasnt expecting that at all. if ur not trying to scam u will get ur money back for sure
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It is the fact that these guys are willing to put things right that gives me confidence in trading with them. So much so, I am about to make yet again another purchase. Their customer service team kept me in the loop and made sure that the offending party knew full...
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Dhgate2014
Dhgate2014

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebo...

4.6
I liked
  • Range of goods
I didn't like
  • Getting boned by a distributor
#1097958 by anonymous
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Dhgate - Fraud
Dhgate - Fraud
Dhgate - Fraud
Dhgate - Fraud
I placed 2 orders for shoes in July 2017.I was given the option to pay with Western Union. I sent Dhgate 132.00 for shoes and neither seller ever received the money, but when I called western union they said that Dhgate did receive the money I sent to them the day...
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Dhgate2014
Dhgate2014

Hi micanglada!We checked your account and we can see that there are no payments received from your end. Please provide us your payment receipt from Western Union so we can ch...

I didn't like
  • Everthing
#1097284 by micanglada
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a great shopping experience very friendly and excellent customer service, a great response to problems and a first-rate attention from its staff, is a 100% recommendable and reliable company. very good variety of products and prices, in addition to very interesting...
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Dhgate2014
Dhgate2014

Hi iberishop!We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!Here is the...

I liked
  • Very happy and like a lot
#1096966 by iberishop
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Excellent Customer service and very reliable service with great product DH Gate is a very convenient site which allows me to find products that I want easily and securely.Products are listed to allow me to find the highest quality items.Sellers are trustworthy and...
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Dhgate2014
Dhgate2014

Thank you for your continued patronage! We are looking forward in doing more business.Here is the good news, we have created DHgate Customer Service facebook page to serve you...

#1096233 by anonymous
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I had a problem with an item, it is not likes photos and it s broken, i wrote to seller but he doesn't reply, I wait 5 days and after I contact Dhgate support and opening a despute!They reply me very soon, i send it photos of broken item, they valutate it and after 1...
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Dhgate2014
Dhgate2014

Thank you for trusting DHgate! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebook page to serve you...

4.8
#1095621 by anonymous
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Ha sido gratificante poder comprar en esta magnifica empresa, es por ello que continuo comprando *** uds.por que creo que son muy buenos en este rubro. Dios los bendiga y sigan para adelante. Son los mejores. Estoy recomendando ésta página a otras personas para que se...
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Dhgate2014
Dhgate2014

Hi henzulo!We are happy to know that you are satisfied with the shopping experience you have on the site! We are looking forward in doing more business with you!Here is the go...

5.0
I liked
  • Selection and prices
  • Sim eu gostei
#1095140 by henzulo
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Customer service is also very careful,trustworthy and responsive in addition to their gentility.They all aim the best shopping experience for us. Interface is very simple and secure which lets us make payment safely and with ease. Like I wrote on my title of review at...
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Dhgate2014
Dhgate2014

Hi taha9607_66!Thank you for choosing DHgate as your shopping destination! We are looking forward in doing more business with you!Here is the good news, we have created DHgat...

5.0
#1094219 by taha9607_66
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